Front Office Team Member

Job Description

Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.

Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.

Maintain strict security procedures to ensure guest confidentiality and safety.

• Some experience in retail, hospitality or a customer-facing role
• Excellent communication skills
• Strong organisational skills
• A positive, can-do attitude

• Hourly rate £13.45
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates worldwide in Accor Hotels
• Opportunities to learn and develop with Accor Academy
• Support for wellbeing in professional and personal lives
• Growth opportunities across 5000 hotels in over 100 countries
• Participation in initiatives to build a more inclusive and sustainable world
• Additional benefits and perks – our objective is to help you grow and spark your personality
• Eligibility: you must be eligible to live and work in the UK and possess a current work visa
• Due to high volume of applications, we will contact only the successful candidates for the next stage.