Duty Manager

The Role:

We are seeking a proactive and reliable Duty Manager to join our team and support the Deputy General Manager/Head of Club Experience in ensuring the smooth and efficient operation of the Club. You will be responsible for overseeing the daily operations of the Club during your shift, ensuring a safe working environment, and addressing any member enquiries or complaints promptly.

In this role, you will carry out routine inspections, manage staff, and ensure that all operational policies and procedures are adhered to. You will also supervise the team, oversee maintenance work, and ensure the overall safety and cleanliness of the Club. During busy times, you will assist and cover any department when needed, providing flexibility and support to ensure smooth operations.

If you are organised, enjoy working in a dynamic environment and have a passion for providing outstanding service, we would love to hear from you.

• Complimentary access to our health club, group exercise classes, and discounted golf facilities.
• Bonus holiday days to reward long tenure – because we truly value commitment.
• Wedding Day off (conditions apply).
• Birthday Day off (conditions apply).
• A paid Volunteer Day to support causes you're passionate about (available after one year of service).
• 70% off meals while on duty and 25% off when off‑duty.
• 25% off retail.
• 25% off spa treatments (if booked and taken on the day).
• Discounted membership for a friend or family member, available after probation and on a minimum 16 hours per week contract.
• Access to our Employee Assistance Programme, offering support for any challenges you may face.
• Personal development programs to support growth and for the considerable opportunities in our expanding group.
• Take advantage of our Cycle to Work scheme for a greener commute.
• Exclusive competition opportunities for team members with a golf handicap.
• STREAM, offering financial flexibility.
• Free parking.
• Uniform provided (role dependent).

• Diploma in hospitality or business desirable.
• Ability to exemplify exceptional service standards and exceed guest expectations.
• Strong communication skills.

• We operate a 7‑days a week business, between 0600 to 2300.
• Shift patterns will vary as per business requirements and encompass all opening hours – weekends and bank holidays.
• Evening availability for functions (until 0200).

We embrace diversity and equality, and are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, and our team are comfortable bringing their authentic whole selves to work.

Be yourself – we like it that way!