Receptionist, Hospitality ​/ Hotel ​/ Catering

Front Desk Receptionist – Coppa Club Hotel

Are you ready to be the smiling face that sets the tone for unforgettable stays? Coppa Club is looking for a welcoming and detail-oriented Front Desk Receptionist to greet guests, manage reservations, and ensure every interaction is smooth, friendly, and memorable.

We’re more than a hotel—we’re a clubhouse for locals, and that includes our team. Here’s what you’ll enjoy:

• Stream Access – Track, manage, and access your earnings instantly.
• 50% Off Food & Soft Drinks – Across all our brands.
• Free meals when on shift – a selected menu for you to choose from when on your break
• Long Service Rewards – such as extra holidays and access to private healthcare.
• Hotel Discounts – Reduced rates at our award-winning properties.
• Event Space Savings – 50% off private hire bookings.
• Wellbeing Support – Mental health, legal guidance, and financial advice.
• Retail Discounts – Enjoy savings from top brands.
• Apprenticeship Programmes – Tailored to your career goals.
• Enrichment Days & Team Events – Because fun matters too.

We’re looking for someone who’s warm, organised, and thrives on guest satisfaction:

• Customer focus
  :
  Passionate about delivering exceptional service.
• Communication
  :
  Clear, confident, and professional—face-to-face and over the phone.
• Organisation
  :
  Skilled at multitasking and managing time efficiently.
• Adaptability
  :
  Calm and resourceful in a fast-paced environment.

As Front Desk Receptionist, you’ll be the heartbeat of our guest experience:

• Welcome guests
  :
  Greet arrivals with warmth, manage check-ins and check-outs smoothly.
• Manage reservations
  :
  Handle bookings, cancellations, and special requests with accuracy.
• Be the go-to
  :
  Provide information about hotel amenities, services, and local attractions.
• Handle admin
  :
  Answer calls, respond to emails, and process payments professionally.
• Solve problems
  :
  Address guest concerns promptly and ensure satisfaction.
• Ensure safety
  :
  Follow procedures to maintain a secure environment for guests and staff.

At Coppa Club, we’re proud to be an equal opportunities employer
. We welcome people from all backgrounds to be part of our team. Diversity makes us stronger, and inclusion keeps us real.