Guest Relations Manager Berkshire

Guest Relations Manager - Reading, Berkshire Would you like the opportunity to create unforgettable experiences for our Hotel guests? Join our team as a Guest Relations Manager at De Vere Wokefield Estate in Mortimer, Reading. As a Guest Relations Manager your mission is to welcome our guests and build genuine connections, shaping experiences to leave a lasting impression. Encouraging feedback from guests, you will investigate and respond to comments whether they be direct, via email or on-line and ensure that all feedback is shared with the relevant members of our team.

The role involves frequent liaison will all of the Hotel teams across different departments but mostly Reception, Concierge and Housekeeping in order to ensure a seamless guest experience is delivered. You'll also act as the lobby host to meet and greet guests, answering any queries they may have and making them feel welcome right from the moment they arrive. Knowing that you've played a key role in creating memorable moments for our guests makes this role very rewarding!

This is a full-time role that involves working a mixture of shifts to include earlies from 7am-3:30pm, Lates from 2pm-10.30pm and middle shifts from 9am - 17.30pm - to include weekends. Your

Skills and Experience:

You have a track record of delivering outstanding service ideally from within the hospitality industry You have excellent communication skills and are confidently able to make people feel welcome and build genuine connections with both guests and colleagues You are able to motivate others to deliver high standards of service and delegate effectively with an enthusiastic, professional and caring attitude You embrace technology with confidence and are proficient using IT software.

Familiarity with Opera would be advantageous, but is not mandatory as training will be provided. If you share our values of being graciously warm, having a genuine approach, anticipating guest needs, and considering every detail, we invite you to join De Vere and contribute to creating memorable moments for our valued guests. The Pay & Benefits:
At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That's why we are proud to offer the following benefits for the role of Guest Relations Manager. 29,243 per year Free meals on duty in our colleague dining facilities Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a 20 love to shop voucher.

Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones Discover exclusive perks with our 50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.

28 days holiday each year (increasing annually up to 33 days) Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities. We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support. Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.

Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it. We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event. Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.

Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones. De Vere Wokefield Estate set in 250 acres of rural Berkshire parkland is home to a historic Mansion House filled with traditional features and the contemporary Wokefield Place that offers state of the art facilities. It has 376 bedrooms and suites, 39 meeting rooms with large…