Front of House Manager

About the Role We're looking for an experienced Front of House Manager to lead the delivery of a premium front of house service within a prestigious corporate environment. This is a people-focused leadership role where you'll oversee the daily operation of front of house services, build strong client relationships, develop a high-performing team, and ensure an exceptional workplace experience for all visitors and employees.

Key Responsibilities:

Lead, coach and develop the Front of House team. Ensure the seamless day-to-day delivery of Front of House services. Maintain exceptional service standards across the workplace. Build and maintain strong relationships with clients and key stakeholders. Act as the main onsite liaison for Front of House operations. Support the Client Office Services Manager and provide cover when required. Drive continuous improvement and innovation within the service.

Monitor team performance and accountability. Identify opportunities to enhance and grow service delivery. Complete monthly and quarterly reporting and administrative tasks. Ensure Health & Safety policies and procedures are adhered to. Maintain professional standards and represent the business to the highest level. About You You'll be an experienced Front of House professional with a passion for customer service, team leadership, and delivering exceptional workplace experiences.

You'll Have:
Previous Front of House management or supervisory experience. Experience leading and developing teams of three or more. Outstanding customer service and stakeholder management skills. Excellent verbal and written communication skills. A professional, polished and well-presented approach. Strong organisational and administrative abilities. Exceptional attention to detail. The ability to remain calm under pressure. A flexible and proactive attitude. Confidence building relationships with clients, suppliers and stakeholders.

Experience working within a corporate or hospitality environment. Knowledge of Health & Safety requirements. Desirable :

Experience with in a premium corporate workplace environment. Experience supporting workplace or office services operations. Commercial awareness and the ability to identify service improvement opportunities.

What We Offer:

Monday to Friday working pattern. Leadership opportunity within a premium corporate environment. Industry-leading training and development. Career progression opportunities within ISS and Livv. Company pension and wellbeing support. A people-first culture focused on service excellence. The opportunity to work closely with high-profile clients and stakeholders.