Hotel General Manager

Job Description

• Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Events.
• Ensure the hotel consistently delivers excellent service standards and guest satisfaction.
• Monitor operational performance and implement improvements where required.
• Conduct regular audits to ensure compliance with brand, company, and regulatory standards.

• Lead, motivate, and develop departmental managers and team members.
• Recruit, train, coach, and support staff to achieve business objectives.
• Conduct performance reviews and identify development opportunities.
• Foster a positive, inclusive, and high-performing workplace culture.

• Manage hotel budgets, forecasts, and financial performance.
• Monitor revenue, costs, labour expenditure, and departmental profitability.
• Identify opportunities to maximise revenue and improve operational efficiency.
• Support sales and marketing initiatives to increase occupancy and revenue.

• Ensure exceptional guest service is delivered at all times.
• Handle escalated guest complaints and resolve issues promptly and professionally.
• Monitor guest feedback and implement improvements to enhance the customer experience.
• Maintain high standards of cleanliness, presentation, and hospitality throughout the hotel.

• Ensure compliance with health and safety legislation, food safety standards, and company policies.
• Conduct regular risk assessments and ensure corrective actions are completed.
• Maintain security procedures and emergency response plans.
• Ensure licensing and legal requirements are adhered to at all times.

• Support sales activities, local marketing initiatives, and community engagement.
• Build relationships with corporate clients, suppliers, and stakeholders.
• Identify opportunities for growth within accommodation, food and beverage, and events operations.

• Proven experience in hotel, hospitality, or leisure management.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal abilities.
• Financial and commercial awareness.
• Strong organisational and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Excellent communication skills.

• Hospitality Management qualification or equivalent.
• Experience managing multi-department hotel operations.
• Knowledge of hotel property management systems (PMS).
• Food Safety and Health & Safety qualifications.

• Guest-focused and service-driven.
• Professional and approachable.
• Commercially minded.
• Resilient and adaptable.
• Strong attention to detail.
• Positive and motivational leader.

• Full-time position.
• Flexibility to work evenings, weekends, and holidays when required.
• On-call responsibilities may apply depending on business requirements.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never…