PPM Engineer

Reliance High-Tech / Reliance Protect is the UK's largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.

We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.

To provide professional engineering expertise along with excellent internal/external customer service PPM of a variety of security solutions (including CCTV, Intruder, ACS, Traka and Surelock McGill lock Systems).

• Provide Remote engineering support to the field based engineers, this includes but not limited to incident triage, remote resolution, firmware upgrades and patching.
• Provide technical expertise in fault finding and repairs across a varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages.
• Provide technical expertise in PPM and associated repairs on CCTV systems, Lenel, IDS and Traka etc with PC Based Digital Recorders, Lenel, IDS and Traka systems etc. To understand fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with field engineers where required.
• Participate in team meetings and actively contribute towards the business activities.
• Strive to maximize personal development and performance and take active part in performance reviews and personal development plans. Maintain up to date technical knowledge through internal and external training provision.
• Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g., order submission, stock control, timesheet submission, job closing, etc.).

• NVQ 3 in Electronic Security or equivalent proven experience (4+ Years), Knowledge of Access control / CCTV / Intercom / Intruder systems.
• Knowledge of Windows Operating Systems.
• Knowledge of digital electronics principles and systems Health and Safety.
• Lenel OnGuard.
• Good knowledge of Access control / CCTV / Intercom / Intruder systems.
• Good knowledge surrounding digital electronics and electrical systems Microsoft OS knowledge.
• Working knowledge of TCP/IP and other network fundamentals of UFE's (Unified Front End).
• Excellent communication skills – Written and Verbal.

Flexible with a can do/will do attitude, able to work both independently and part of a team essential. Proven record of great customer service and an ability to manage time and workload a must.

All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protects vetting standards.