Client Service Representative

$20 - $24/hr. | Red Bank Veterinary Hospital | Red Bank, NJ

Looking for an opportunity where you can make a difference for pets and their families? If you’re an organized, passionate, customer service-oriented person looking to utilize your skills in a cutting-edge specialty environment, Red Bank Veterinary Hospital offers the opportunity to work in a new, 100,000+ sq. ft. state-of-the-art hospital designed for advanced specialty and emergency care. With MRI, CT, PET scanning, 12 surgical suites, a dedicated ER, and expanded training spaces, RBVH combines innovative medicine with compassionate care for pets, clients, and team members alike.

• $20 - $24/hr. based on experience

• Medical, Dental, and Vision
• 401(k)
• Employee Assistance Program (EAP)
• Uniform Allowance
• Paid Time Off:
  • Sick Days
  • Vacation Days
  • Bereavement Leave
• Disability & Life Insurance
• Employee Pet Discount

• Full Time
  • Day Shifts
  • Shifts between 7:00am - 6:00pm available
  • Flexibility for occasional weekend/overnights desired
  • Holiday rotation required for a minimum of 2 holidays worked per year

As a Veterinary Client Service Representative, you’ll be the welcoming face of our hospital, helping create an exceptional experience for clients while supporting our doctors, veterinary technicians, and hospital team in a fast-paced specialty environment.

• Greet clients and patients with professionalism and compassion
• Check patients in and out for appointments
• Schedule appointments and recheck visits
• Coordinate front desk operations and support hospital workflow
• Assist families through the euthanasia paperwork process with empathy and sensitivity
• Discuss payment options and process client transactions
• Process daily estimates and financial reports
• Prepare schedules, maintain medical records, file documents, and complete administrative tasks
• Answer incoming phone calls and direct urgent calls to the appropriate clinical team
• Coordinate communication between clients, doctors, and veterinary staff
• Support student training and mentorship opportunities as needed
• Maintain a positive, organized, and client-focused environment

• High school diploma or equivalent.
• Minimum 1 year of customer service experience required
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Comfortable working in a fast-paced environment
• Basic computer proficiency and ability to learn new software
• Ability to work collaboratively as part of a team
• Fluent English skills (speaking and reading) required.

• Work alongside a dedicated team of veterinary professionals committed to delivering exceptional patient care.
• Thrive in a fast-paced, collaborative environment where your skills make a direct impact on patients and their families.
• Be part of meaningful moments in the lives of pets and their owners, providing compassionate support and care.
• Expand your knowledge through ongoing training, mentorship, and a culture that values continuous learning and professional growth.

Red Bank Veterinary Hospital (RBVH) now located in Red Bank, NJ, proudly opened its new, state-of-the-art facility in May 2024- an expansive, 100,000+ square foot space nearly twice the size of our original Tinton Falls location. This milestone marks the continuation of over 40 years of dedicated service to our community.

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About Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care…