Level 2 Tech Support in c2c software Red Bank, NJ
Job in
Red Bank, Monmouth County, New Jersey, 07701, USA
Listed on 2026-06-17
Listing for:
Tech Mirrors
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Title: Level 2 Tech Support
Location: Red Bank, NJ or NYC, NY 5 days On-site
Duration: 6-12 Months
VISA: USC and GC
Max Rate: 30/hr on c2c/1099
Job Description- Install and configure hardware and software
- Respond to tickets in accordance with SLA guidelines
- Work with our Service Desk, Documentation, Remote Monitoring/Management and all other system software to accept and resolve L1 and L2 service requests, incidents and problems. Documenting and tracking all steps taken to the resolution.
- Responsible for escalations on all desktop, network, and server infrastructure service tickets to ensure service levels are maintained.
- Create and document service management procedures and standards to ensure engineering best practices are maintained.
- Work with clients directly over the phone and using remote software or travel on-site
- Respond in timely manner to requests and issues
- Repair and replace equipment as needed
- Provide onsite and remote support to end users
- Assist in AV setups as needed for meetings
- Set up new workstations for users (deploying equipment, create Active Directory Accounts, O365
- Heavy use of Windows and Mac OS devices
- Ability to work in Active Directory
- Research and test new technology
- Accept and resolve tickets, service requests/incidents/problems, using our Service Desk software
- Accept client facing phone calls and contact clients via phone and/or email to assist in resolving incidents and problems
- Use remote management software to log into client PC’s and resolve service requests/incidents/problems
- Answer the phone with a cheerful and enthusiastic tone
- Perform initial fault finding and basic troubleshooting of both incidents and problems
- Deal with ticket escalations internally and externally with support tickets from third party vendors
- Assist with deployments in the field – NYC/NJ Area
- Customer service skills
- Excellent verbal and written communication skills
- Reliable
- Solid understanding of computers, networks and software
- Solid understanding of TCP/IP, DHCP, DNS, Domain Controllers etc
- Experience using MS Office applications:
Word, Excel, Outlook - High attention to detail
- Previous experience with Connect Wise:
Manage, Automate, Remote - Previous experience with Bitdefender
- Previous experience with Lion Guard
- Ability and willingness to travel to client sites as needed
- Ability to drive to drive and travel as needed
- Ability and willingness to work overtime when needed
- Ability and willingness to quickly learn new technology and software
- Ability to lift 50 lbs.
- Bachelor’s Degree in Computer Science, or Associate Degree plus two years of tech support experience
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