Admin & Operations Coordinator; Founder

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We’re looking for a highly organized, adaptable coordinator to serve as the founder’s right hand. This role is all about execution — keeping day-to-day operations, admin tasks, and order flow moving seamlessly so nothing falls through the cracks. You’ll work across Shopify, fulfillment, wholesale, and customer support, with the flexibility to assist on special projects like photo shoot prep or partnership sends.

A plus if you have worked with a growing DTC clothing brand!

Responsibilities

Shopify & Order Support

• Upload and update products, images, and descriptions

• Maintain organized product tags and collections

• Update orders (address changes, cancellations, refunds, special requests)

• Communicate with the fulfillment center daily to resolve order/shipping issues

• Enter influencer and partnership orders provided by the marketing team

Operations & Admin

• Maintain and update inventory spreadsheets, PO trackers, and ETAs

• Assist with wholesale partner requests — sending order forms, tracking shipments, preparing sample sends

• Help prepare items and coordinate logistics for photo shoots or events

• Manage light correspondence on behalf of the founder (customers, partners, vendors as needed)

Customer Service & Cross-Team Coordination

• Respond to customer inquiries in a friendly, brand-aligned tone

• Handle returns, exchanges, and order problem-solving

• Partner internally with the Supply Chain Manager to communicate any factory-related needs or issues that affect customer orders

• Act as a middle ground between the customer and our 3PL to resolve fulfillment issues quickly and effectively

Special Projects

• Jump in wherever needed — from organizing Dropbox folders to helping send out press packages

• Support one-off founder tasks that help keep the business moving

Requirements

• Shopify backend experience (products, orders, collections) a MUST

• Strong Excel/Google Sheets skills

• Excellent written communication for customer/partner emails

• Highly organized and resourceful with a can-do attitude

• Comfortable juggling multiple priorities in a fast-paced environment

Nice to Have

• Wholesale order support experience

• Familiarity with fulfillment workflows

Open to Part or Full-time with right candidate

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function
  
  Management and Manufacturing
• Industries Retail Apparel and Fashion

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