Residential Sales Consultant

• Achieving individual sales and customer satisfaction goals and objectives.
• Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation.
• Striving to close the sale during all customer interactions.
• Ensuring quotes and orders are accurate following company sales process.
• Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
• Be available for customer appointments during evenings and weekends, in addition to weekday hours.
• Maintaining an exceptional level of expertise in products/services relating to Pella's customers, as well as staying abreast of the competitive landscape.
• Conducting after-sales follow-up with customers and developing lead and referral generation.
• Actively represent Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows.
• Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.

• Bachelor's degree (B.
  
  A.) from four-year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience.
• Individual's motor vehicle record must also comply with company requirements.
• Must have the ability to manage multiple tasks in an environment of constant interruptions and be able to prioritize responsibilities.
• Ability to read and analyze documents related to contracts and work documents.
• Ability to write reports and business correspondence.
• Ability to verbally present information and respond to questions from customers, managers, and the general public.
• Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers and visitors.
• Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• While performing the duties of this job, the employee is regularly required to drive an automobile, stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment varies between low to moderate in administrative offices and to moderate on constructions sites.
• The vast majority of travel will be local. Must be able to drive to showrooms, job sites, customer/contractor locations, and required company functions at various locations.

Demonstrates expertise in sales processes and customer relationship management, with a strong focus on achieving sales goals and customer satisfaction. Proficient in presenting product solutions and managing customer interactions effectively.

• Sales Process Execution
• Customer Relationship Management
• Lead Generation
• Effective Communication
• Problem Solving

• Sales Techniques
• Contract Analysis
• Report Writing
• Customer Follow-Up
• Product Knowledge

• Time Management
• Interpersonal Skills
• Presentation Skills
• Customer Service Orientation
• Adaptability

• Bachelor's Degree

• Pella Solutions
• In-Home Consultation
• Customer Satisfaction
• Sales Goals
• Competitive Landscape

• Customer Database Systems