Credit Manager

Description

The purpose of this classification is to coordinate, oversee, and manage accounts receivable and collection duties. The person in this position will approve or decline and issue lines of credit to customers, conduct credit investigations, and follow proper credit approval procedures to limit losses while growing the store’s accounts receivable. They will also ensure delinquent customers are contacted and that proper collection procedures are followed.

• Supervise, direct, and lead assigned staff, processing employee concerns and problems, directing work, disciplining, and providing general guidance to attain efficient office and credit operations.
• Manage and oversee the activities and operations of the accounts receivable and collection areas.
• Review and evaluate applications; investigate and verify financial status and reputation of prospective customers applying for credit; prepare documents to substantiate findings; recommend rejection or approval of credit applications; establish credit limitations on customer accounts.
• Contact customers by telephone and/or text to determine the reason for overdue payment, review terms of sales, service, or credit contracts, and attempt to gain payment; mail form letters, texts, and/or late charge notices to encourage payment of delinquent accounts; travel to customers’ homes to collect on late payments; assist with repossessions of merchandise as necessary; ensure payments are posted to customers’ accounts.
• Ensure all correspondence and attempted correspondence with customers concerning accounts is properly documented.
• Review and analyze collection reports to ascertain the status of collections and balances outstanding and evaluate the effectiveness of current collection policies and procedures.
• Review delinquent account records to determine which customers must be contacted for collection of overdue accounts; organize collection workload according to degree and amount of delinquency; determine which accounts to delegate to assigned staff for collection.
• Prepare paperwork prior to legal action against severely late-paying customers; submit delinquent accounts to attorney or outside agency for collection with prior approval of the Store Manager.
• Store customer files in a fireproof cabinet and maintain them in alphabetical order, categorized by status (Active, Paid Out, Charge‑Off, Repo, Bankrupt) in a non-public area.
• Keep customer files within office areas and not in sales floor areas.
• Follow all other areas of Handling Customer Files and Personal Information Procedure.
• Ensure office organization, filing daily bookkeeping workload each business day.
• Use the company’s Bookkeeping Checklist when completing daily bookkeeping work.
• Deposit all cash receipts to the store’s bank account on the day received.
• Leave cash drawer fund in a bank night depository when possible.
• Leave cash drawers empty and open each night.
• If the cash drawer is left unattended, lock it and remove the key; the key remains in the possession of the employee assigned responsibility by the Store Manager.
• Follow all other areas of ARS 15.
• Collect on returned checks and delinquent accounts.
• Maintain a work environment free of legally prohibited discriminatory practices and sexual harassment.
• Complete, prepare, review, and/or approve a variety of forms, logs, requests, records, reports, correspondence, and other documents associated with daily responsibilities; oversee accurate file and record maintenance.
• Operate calculator, copy machine, telephone, or other equipment as necessary to complete essential functions.
• Uphold and promote H.O.M.E. values:
  Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

• Perform duties of the Store Manager as required.
• Assist in other store departments as required.
• Perform other related duties as required.

High School Diploma or GED required; three (3) years experience in accounting/bookkeeping, loan processing, and/or collections; or any combination of training, experience and…