IT Technician

Overview

We train and promote from within. We offer excellent low-cost health benefits, a retirement plan with employer-paid contributions, paid vacation, and 10 holidays. This position is not remote and will be based from Red Bluff, California.

We are a fourth-generation family-owned company where employees are respected, integrity is valued, and a strong work ethic is recognized and rewarded. We are looking for an IT Technician to become a valued member of our IT team that takes pride in effectively responding to business needs and directly contributing to the success of the company.

Responsibilities include:

• Actively support the company IT operations throughout the U.S. utilizing strong PC and network knowledge
• Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote-control tools
• Communicate with users to provide positive results and excellent user experience
• Coach and demonstrate for users best practice problem-solving methods
• Build, diagnose, and repair PCs, laptops, and printers
• Efficiently and conscientiously manage an inventory of computer components and supplies
• Address various and concurrent issues with timely and effective resolution
• Understand file/folder sharing, device sharing, and permissions
• Troubleshoot various network and Wi-Fi issues to completion
• Work effectively within a Help Desk covering multiple time zones
• Install and support Microsoft, IBM i, and other business software and licensing

• Two years’ computer and network problem-solving experience (commercial/large network environment a plus)
• Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra
• Experience with Microsoft Windows, Microsoft 365, and Exchange
• Working knowledge of TCP/IP, DNS, DHCP, and Group Policies
• Familiarity with remote connection to a business network: VPN, Wi-Fi, WANs, & LANs
• Experience with Zebra label printers is preferred
• CCNA and/or A+ certifications or equivalent education is recommended
• Business network, wireless, and VOIP skills preferred
• Knowledge of anti-virus software and other desktop security products is preferred
• Ability to successfully work both independently and in a team environment

Because this is more than an invitation, it s a commitment to offer opportunities for personal and professional growth to everyone. We ask people to grow with us and make the company even better. We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company-paid Life Insurance.

If you are qualified and would like to join our team, please send a cover letter referencing this position and a resume to:
Sierra Pacific Industries, Human Resources, PO Box 496011, Redding, CA 96049, , or apply online and view all our career opportunities eers.

Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.

Sierra Pacific Industries is a fourth-generation family-owned company based in Northern California that started in 1949 and has grown to be one of the largest lumber and millwork producers in the U.S., employing around 6,500 crew members. We own and sustainably manage more than 2.4 million acres of timberland in California, Oregon, and Washington. Our forests are sustainably managed under a 100-year plan by Registered Professional Foresters and other professionals.

We plant over 6 million new trees every year. In Spring 2024 we planted our 300 millionth seedling on our timberlands. Nearly 100% of each piece of wood we bring to our facilities is used; any remaining material is converted into electricity in our biomass-fueled power plants. We are an equal opportunity employer and maintain a drug-free and tobacco-free workplace.

An offer of employment is subject to a negative drug screen and E-verify verification of work authorization.