Administrative Support IV

Overview

You're flexible, detail-oriented, tech-savvy and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV – Scheduler, you will provide vital support to multiple programs scheduled by the SSC. The Scheduler will use Workforce Management (WFM) scheduling application program and work within established Scheduling Shared Services processes to complete complex and often urgent staff scheduling tasks within short timelines.

Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients and help with training and orientation of new staff.

As the successful Scheduler, your key responsibilities will include filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information.

Your people skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset. Schedulers work at the Scheduling Service Centre between 0515 to 2345 with set rotations within those hours. In this role, you will make a difference as you ensure we have the people in place to provide essential patient care.

• Transition Company: Health Shared Services
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Scheduling Shared Services
• Primary
  
  Location:
  
  AHS Michener Bend
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.70
• Posting End Date: 26-MAY-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 05-JUN-2026
• Temporary End Date: 31-MAR-2027
• Hours per Shift: 9
• Length of Shift in weeks: 6
• Shifts per cycle: 18
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Some post-secondary education.

• Minimum 1 year customer service experience.
• Minimum 1 year scheduling experience.
• Ability to participate and complete the 6‑week training course.

• Current experience working in a centralized Scheduling Service Center.
• Timekeeping/payroll experience.
• Call Center experience.
• Experience working in a unionized, health care and/or 24/7 environment.
• Experience with scheduling software (Kronos, ESP, WFM, ASC).