Service Parts Team Lead

Overview

Our client is seeking a Lead Parts/Service Administrator to oversee Parts and Service operations, drive team performance, and support a high level of customer satisfaction and operational efficiency. This role is a key contributor to profitability and service excellence across parts, service, and warranty functions.

Leadership & Team Development

• Supervise, train, and mentor parts and service staff
• Ensure consistent and accurate use of ERP systems
• Support team performance, accountability, and process adherence
• Lead training, development, and ongoing coaching initiatives

Customer Service & Sales

• Build and maintain strong customer relationships
• Respond to parts inquiries and orders professionally and efficiently
• Support sales growth through proactive outreach and customer engagement
• Coach team on effective customer communication

Operations & Administration

• Coordinate parts availability to support service operations
• Maintain accurate inventory and service-related documentation
• Streamline processes for parts procurement and service support

Financial & Reporting

• Ensure accurate and timely recording of transactions
• Support month-end processes and reporting requirements
• Monitor inventory levels and accounts receivable
• Follow up on outstanding customer accounts

Education & Experience

• High school diploma or equivalent required
• Journeyman Parts certification (preferred)
• 2–3 years’ experience in parts/service administration or related role
• ERP system experience
• Strong Microsoft Office skills

Core Competencies

• Strong leadership and team development skills
• Customer-focused with excellent communication abilities
• High attention to detail and accuracy
• Business-minded with a focus on profitability
• Organized and able to manage multiple priorities
• Proactive, adaptable, and results-oriented

Working Environment

• Primarily office-based with some exposure to warehouse/shop environments
• Must follow all safety procedures and PPE requirements (safety footwear required)