Principal Advisor Underground - Brunel

Position:
Principal Advisor – Underground

Division: Mining

Department: Customer Success

Location: Global

Brunel is currently looking for a Principal Advisor – Underground for our mining client. The Principal Solutions Advisor – Underground is a strategic role within the Customer Success department, focused on enhancing customer loyalty and fostering long-term relationships. This position is crucial for providing global leadership in ensuring successful deployment, adoption and continuous improvement of solutions. The role involves close collaboration with various departments to deliver value to customers and maintain leadership in digital reality solutions for the mining industry.

• Act as a Subject Matter Expert for technologies.
• Working alongside regional AMs/BDMs to support them during the pre/post-sales process by defining & scoping technology solutions for mining customers.
• Ensure trials and deployment plans contain methods to quantitatively measure adoption and value for customers.
• Build reference sites for Underground products in each region.
• Contribute to building long term sustainable relationships with customers.
• Work with customers to generate success stories/case studies which quantify business outcomes and value.
• Develop a best-practice Deployment, Management of Change and Continuous Improvement Strategies.
• Support the Sales and Product Release Process.
• Develop and maintain customer facing and internal training processes and materials.
• Provide customer feedback and be a Voice of Customer for the Product team.
• Support the Product team in keeping abreast of competitors and the competitive landscape.
• Collaborate with, support and product management on product deployment and go-to-market strategies.
• Review and provide feedback to the Product team on release notes as part of the release readiness process.
• Mentor the Customer Success team and actively peer review and collaborate with the team to support the betterment of the individuals and team.
• Undertake various assigned initiatives that are designed to further success.
• Actively pursue industry participation, including development and presentation of papers.

• Degree in Engineering, Commerce, Economics or a related field.
• 10+ years practical mining experience, preferably in underground operations.
• 10+ years professional experience in a relevant role.
• Working knowledge of Underground Mining products and technologies.
• Experience with Salesforce, Tableau, Highspot or other commercial software.
• Consultancy/advisory experience in a customer-facing role.
• Travel domestically and internationally to regional centers and mine sites.
• Working in a team environment despite being often physically isolated.
• Good interpersonal skills with ability to work at all levels of an organization.
• Excellent communication, time management and organizational skills.
• Fluent English (written and verbal).
• Spanish or other second language would be favorable.