Operations Director

Operations Director

Remote (EST)

Permanent, Full-time

About PACE.Global

PACE.Global is a boutique consultancy serving various sectors with tailored solutions in digital adoption and change management. We are trusted advisors and implementation partners helping clients navigate transformation through consulting, training, and technology enablement.

Our team supports organizations in improving productivity, safety, and innovation by aligning people, processes, and technologies. From digital strategy to execution, we deliver scalable, practical solutions grounded in industry expertise. Our approach is agile, responsive, and deeply collaborative, because lasting transformation requires more than technology alone.

Position Summary

We are looking for a hands-on operations leader who can build the operational foundation or a rapidly scaling professional services firm. This is a systems-building role: you will work directly with the COO to establish financial discipline, implement and drive adoption of processes, and create the operational infrastructure to support sustainable growth.

The ideal candidate is a rigorous systems thinker who thrives in ambiguity, operates with extreme ownership, and takes pride in building frameworks that create clarity and speed in fast-growth environments. You hold the line on standards under pressure; not just designing systems, but making them stick. PACE operates in high-uncertainty, adaptive delivery environments. The operating system you build needs to be designed for that reality.

The career trajectory here is real. The Operations Director who builds this foundation is the natural candidate for a COO seat in one of PACE's associated businesses within two to five years, with equity participation on the table. If you are looking for an accelerated path to that level and are willing to earn it, this role is worth a serious conversation.

Key Responsibilities

Delivery Operations & Project Controls

• Ensure delivery rhythms, including escalation pathways, accountability structures, and reporting cadences, are established and running reliably.
• Own procurement processes such as proposal writing, contract reviews with legal, and defining change requests.
• Own strategic oversight for the delivery engine, managed by the Delivery Operations Manager, maintaining visibility across schedule, scope, resourcing, governance, and adoption health across all active engagements.
• Build and run systems that identify and resolve what is blocked, what is overloaded, what work is invisible, and which clients or engagements are creating disproportionate operational drag.
• Spot capacity constraints and hiring needs before they become problems.
• Optimize resource allocation across engagements to prevent burnout and maintain quality.
• Flag scope creep and profitability risk before they affect margins or delivery commitments.

Financial Operations & Risk Management

• Build and run systems that reduce financial risk and enable confident decisions.
• Develop scenario planning and forecasting models to manage financial risk as we scale.
• Provide oversight on spending and accounts payable operations.
• Create quantified risk assessments for hiring and delivery decisions.
• Refine professional services pricing strategy and frameworks.

Process & Systems

• Build the enterprise operating system for adaptive execution, standardizing how PACE manages uncertainty, escalates risk, and converts successful delivery patterns and lessons learned into repeatable playbooks.
• Drive lean-driven process mapping and documentation efforts.
• Build SOPs, routines and habits tailor-made for fast growth with minimal slack.
• Drive adoption of systems that actually stick, not just documented and forgotten.
• Model the standard personally; adoption starts with the Operations Director, not with a rollout deck.
• Create governance frameworks that enable autonomous decision-making in the right contexts while maintaining appropriate oversight.

Strategic Execution Support

• Take strategic priorities defined by leadership and own the execution.
• Build complete game plans with timelines, risk responses, adoption measures, and launch plans.
• Pull the right information at the right time by…