Office manager

Office manager vacancy in Ontario Canada

Address Guest Concerns and Provide Customer Satisfaction

• Be the person to whom guest complaints and concerns are addressed.
• Must be ready to respond to a wide variety of requests and must be able to address concerns in a timely and professional manner.
• Requests can range from extra linens or towels to having other guests reduce noisy activities.
• Instruct other hotel personnel such as security staff or room attendants to address these or similar issues.

Train Staff

• To provide necessary training to all personnel working front desk operations.
• This might include training employees in using hotel computer systems(Opera), applying guest services techniques and handling telephone inquiries.
• Explain all hotel policies and pricing to front office staff.
• To be involved with recruiting and reviewing applications for hiring new staff members.

Process Payments

• During the check-in process, guests will often be required to make payment on their room.
• Process cash or credit card payments.
• They are also often responsible for maintaining a balanced account