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Guest services manager

Job in Blackfalds, Red Deer, Alberta, Canada
Listing for: Blackfalds Motor Inn
Full Time position
Listed on 2026-07-16
Job specializations:
  • Hospitality / Hotel / Catering
    Hotel Management, Event Manager / Planner, Guest Services, Hospitality & Tourism
Job Description & How to Apply Below
Location: Blackfalds

  • Work Term:

    Permanent
  • Work Language:

    English
  • Hours:

    30 to 44 hours per week
  • Education:

    College/CEGEP
  • Experience:

    2 years to less than 3 years
  • or equivalent experience
  • Work setting
  • Hotel, motel, resort
  • Tasks
  • Develop and implement policies and procedures for daily operations
  • Recruit and hire staff
  • Supervise staff
  • Conduct performance reviews
  • Negotiate with suppliers for the provision of materials and supplies
  • Conduct training sessions
  • Negotiate with clients for the use of facilities
  • Perform front desk duties
  • Prepare budgets and monitor revenues and expenses
  • Prepare marketing plans
  • Implement marketing activities
  • Arrange for and oversee maintenance activities
  • Enforce policies and procedures
  • Address customers' complaints or concerns
  • Assist clients/guests with special needs
  • Develop and implement business plans
  • Establish work schedules
  • Manage events
  • Organize and maintain inventory
  • Computer and technology knowledge
  • MS Word
  • Quick Books
  • Central reservation system (CRS)
  • MS Office
  • Security and safety
  • Criminal record check
  • Transportation/travel information
  • Own transportation
  • Personal suitability
  • Client focus
  • Efficient interpersonal skills
  • Flexibility
  • Team player
  • Screening questions
  • Are you authorized to work in Canada?
  • Do you have experience working in this field?
  • Employment terms options
  • Early morning
  • Evening
  • Employment terms options
  • Morning
  • Night
  • Day
  • Weekend
  • Support for newcomers and refugees
  • Supports newcomers and/or refugees with foreign credential recognition
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