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Guest services manager

Job in Red Deer, Alberta, Canada
Listing for: iHotel and Conference Centre Red Deer
Full Time position
Listed on 2026-09-06
Job specializations:
  • Hospitality / Hotel / Catering
    Guest Services, Hospitality & Tourism, Hotel Management, Event Management & Planning
Job Description & How to Apply Below
  • Durée de l'emploi:
    Permanent
  • Langue de travail:
    Anglais
  • Heures de travail: 30 to 40 hours per week
  • Education:
  • Expérience:
  • Education
  • College/CEGEP
  • or equivalent experience
  • Work site environment
  • Non-smoking
  • Air conditioned
  • Work setting
  • Hotel, motel, resort
  • Tasks
  • Develop and implement policies and procedures for daily operations
  • Recruit and hire staff
  • Supervise staff
  • Conduct performance reviews
  • Conduct training sessions
  • Negotiate with clients for the use of facilities
  • Perform front desk duties
  • Prepare budgets and monitor revenues and expenses
  • Implement marketing activities
  • Enforce policies and procedures
  • Address customers' complaints or concerns
  • Assist clients/guests with special needs
  • Establish work schedules
  • Organize and maintain inventory
  • Supervision
  • 5-10 people
  • Computer and technology knowledge
  • Central reservation system (CRS)
  • MS Office
  • Security and safety
  • Bondable
  • Criminal record check
  • Transportation/travel information
  • Valid driver's licence
  • Work conditions and physical capabilities
  • Work under pressure
  • Tight deadlines
  • Standing for extended periods
  • Screening questions
  • Are you available for shift or on-call work?
  • Are you currently a student?
  • Do you have experience working in this field?
  • Other
  • Use of artificial intelligence
  • Employment terms options
  • Evening
  • Experience
  • 2 years to less than 3 years
  • Employment terms options
  • Flexible hours
  • Morning
  • On call
  • Weekend
  • Health benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
  • Financial benefits
  • Group insurance benefits
  • Other benefits
  • Free parking available
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