Residential Service Manager

Position: Residential Service Manager Role Available
Lead residential service operations as a Service Manager. In this full-time, in-person position, you will enhance customer experience and streamline service processes with your leadership abilities.

You will manage daily operations and develop a high-performing team of service technicians. Your leadership will ensure on-time performance, operational efficiency, and the highest service standards. This role values strong communication and problem-solving abilities as well as a commitment to team and customer development.

Key Responsibilities:

• Coach and develop service professionals to achieve performance goals

• Manage daily residential service operations efficiently

• Partner with dispatch for optimized scheduling

• Foster a customer-first service culture

• Monitor key performance metrics for service success

Requirements:

• Minimum 2 years of leadership in plumbing or home services

• Proven skills in coaching and holding technicians accountable

• Strong grasp of residential service operations

• Ability to track performance using KPIs

• Proficiency in CRM and scheduling software

Bring your leadership skills to enhance service excellence in this dynamic role.
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