Service Manager at Summit RAM

Location: Ponoka

Shape the future of automotive service at Summit RAM in Ponoka, Alberta, as a Service Manager. Lead a dedicated team to deliver outstanding customer experiences in a thriving dealership environment.

As a vital part of the Kaizen Automotive Group, the Service Manager is responsible for overseeing daily operations in the Service Department. This role demands strong leadership skills, technical knowledge, and a focus on customer satisfaction. You will manage service advisors, technicians, and support staff, ensuring compliance with OEM standards and boosting productivity and profitability.

Key Responsibilities:

• Lead the Service Department to achieve operational goals

• Oversee service workflow and shop efficiency

• Maintain strong customer relationships through effective communication

• Ensure compliance with dealership procedures and standards

• Monitor KPIs and implement performance improvement strategies

Requirements:

• Proven experience in an automotive service role

• Knowledge of vehicle service operations and diagnostics

• Strong leadership and team development skills

• Excellent customer service and communication abilities

• Valid driver’s license with a clean record

Bring your expertise and leadership to elevate customer satisfaction and team performance at Summit RAM!
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