Lead Service Manager in Home Services

Enhance operational excellence as a Lead Service Manager in residential services. This full-time, in-person role focuses on managing daily operations and leading a skilled team to elevate customer satisfaction.

As a Service Manager, your central responsibilities will include overseeing service operations, coaching technicians, and ensuring adherence to service and quality standards. Your effective management and proactive problem-solving will be key to driving performance and achieving organizational goals.

Key Responsibilities:

• Direct and develop a team of service professionals

• Oversee daily service operations for efficiency

• Collaborate with Dispatch to optimize schedules

• Address customer escalations promptly and effectively

• Monitor performance metrics to ensure service success

Requirements:

• 2+ years of leadership experience in residential services

• Proven track record in managing and coaching service teams

• Strong understanding of operational processes in the industry

• Ability to utilize CRM and field management software

• Excellent organization and communication skills

Lead your team to success in ensuring outstanding residential service experiences and operational excellence.
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