Associate Registrar, Enrolment Services

Overview

Associate Registrar, Enrollment Services leads the Admission and Registration team within the Office of the Registrar. The role manages strategic enrollment initiatives, provides advice to Deans and Associate Deans, establishes a culture of innovation, and fosters relationships with external partners.

• Leads assigned strategic enrolment initiatives and implementation of the Strategic Enrolment Management (SEM) planning group/committee
• Initiates, develops, and implements a coordinated enrolment management strategy, annually, with the Deans and Associate Deans
• Monitors, analyzes, and reports general enrolment trends to Deans and Associate Deans to support data-informed enrolment decision-making
• Acts on behalf of the Dean of Enrolment Management and Registrar (Dean & Registrar) in their absence providing senior level leadership.
• Acts as the Polytechnic’s primary expert and resource on admissions, registration, and information services.
• Interprets enrolment data to inform senior leadership decision making.
• Provides advice and direction to institutional research in monitoring and reporting application and registration data.
• Acts as an expert and resource to Academic Council.
• Interprets policy and provides direction to Deans and Associate Deans for application of academic and non-academic policies.
• Contributes to the development of strategic and operational plans and achievement of strategic goals and initiatives.
• Provides direction to Deans and Associate Deans with respect to program development, program structure, enrolment management and recommends program admission, progression, and graduation requirements as examples
• Directs the publication of key resources for admission, registration, and information materials in collaboration with Marketing and Communications.
• Acts as the Polytechnic spokesperson regarding admissions, registration and information statistics when directed by Marketing & Communications.
• Resolves student and agent complaints regarding admission, registration and information services following policy.
• Responsible for approving late withdrawals impacting student and institutional enrolment.
• Responsible for approving late drops, in the absence of the Dean & Registrar.
• Leads Associate Registrar, Engagement Services and Operations Coordinator in change initiatives providing a coordinated approach to the delivery of student and academic services.
• Establishes appropriate service standards for student and academic services provided by the Office of the Registrar.
• Supports service excellence in the development, delivery, assessment, and review of services.
• Establishes appropriate processes and procedures in the absence of policy direction.
• Develops, implements, monitors and evaluates procedures for admissions, registration, and information services.
• Promotes progressive learner-centred service models through process reviews.
• Responsible for the effective recruitment and selection, retention, coaching, supervision, performance management in compliance with People and Culture policies and procedures, Protection of Privacy and Access to Information legislation, and collective agreements in support of a high performing team.
• Operationalizes and applies collective agreements and Polytechnic Policy as they apply to operations, in conjunction with the Dean and People and Culture.
• Directs the day-to-day operations for Admissions, Registration, and Information Services.
• Develops learning plans to orient new hires and prepare them for success in the achievement of their responsibilities.
• Develops, reviews, and is accountable for the support structure and processes enabling effective and efficient distribution and delegation of work.
• Facilitates where necessary discipline and dismissal of direct reports, in consultation with the Dean and People and Culture.
• Approves, monitors, and reports vacation and other absences for all staff under the direct supervision; arrange coverage for all vacation and long-term absences as required.
• Ensures that all regulations of Occupational Health and Safety (OH&S) are adhered to in order to provide a safe work environment and follows up on reports generated…