Assistant Service Manager - Ponoka, AB - 2026

Legacy Ford - Ponoka

Looking for a positive change? Somewhere you enjoy going to work and can take pride in what you do? Join our family at Legacy Ford
!

Legacy Ford Ponoka is looking for an experienced full time Asst. Service Manager to steer our relentless team of automotive problem solvers & educators. The primary purpose of this position is to assist in leading the fleet auto service team in providing the ultimate customer experience in auto service and repairs by building customer trust and loyalty through high quality workmanship and professional and knowledgeable counter staff.

The Service Manager works collaboratively with the Manager to establish sales objectives, cost controls and strategies for growth and profitability.

• Industry-leading pay plan
• Health & Dental
• Family-owned dealership with values that are customer first
• Emphasis on work life balance
• Employee recognition events
• A workplace with strong community involvement

• Ensure service team objectives/goals are met
• Assisting in overseeing team members performing vehicle inspections, repairs, diagnostics, & maintenance
• Evaluate service desk efficiency & ensure appropriate set up/maintenance
• Assist in resolving service desk concerns & improve operations to increase productivity
• Monitor department operations/client concerns to improve efficiency
• Regularly audit repair orders & customer satisfaction metrics to ensure industry benchmark compliance
• Assist with controlling department budgets & other expenses
• Mentor, coach, train, & support the development of your team

• Ford experience in an automotive dealership service department experience a strong asset
• Working knowledge of industry standards/practices, including product details & services offered
• Ability to train, coach, direct, & encourage service team members
• Ability to provide expert advice to customers regarding the care and service of their vehicles
• A positive attitude
• Strong leadership and problem-solving skills
• A valid driver's license is required

If this looks like a company you could work with, apply today!

Successful candidates will be contacted. All resumes will be kept confidential and remain on file for three months.

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