Community Support Worker

Job Category
:
Community Impact and Programs

Requisition Number
: COMMU
001871

• Posted:
  November 21, 2025
• Part-Time

Showing 1 location

Do you want to make a meaningful impact within your community? Do you have front-line, social services, or customer service experience? The Mustard Seed is looking for a Community Support Worker who will be tasked to provide a safe and welcoming environment for guests, donors, and volunteers.

The Community Support Worker will participate in programs that are essential to the alleviation of poverty and homelessness and build healthy relationships between stakeholders, volunteers, guests in The Mustard Seed’s diverse community.

Reporting to the Community Impact Centre Supervisor, this position is responsible for implementation of the programs and services at the Community Impact Centre. This role helps community participants in accessing programs and services at the centre, assists in front‑desk duties, and maintains a safe and welcoming environment for staff, participants, and volunteers. The role will also support other Community Impact Centre programs in Red Deer as needed.

Employment Type: Casual

Reporting to: Community Impact Centre Supervisor

City: Red Deer

Number of Positions to Fill: 1

Schedule: As needed

RFR #: 1781

• Greet and welcome community members, visitors, and other stakeholders into the Centre; sign in guests in the information database; conduct intakes and program evaluation with guests.
• Create a safe, healthy, and respectful environment for all community participants, staff, volunteers, and visitors accessing our services and programs.
• Provide non‑violent crisis intervention and use de‑escalation techniques as required with a proactive approach.
• Foster meaningful relationships with community members, volunteers, coworkers, supervisors, and other stakeholders.
• Ensure daily tidiness and cleanliness of the work area and participate in the daily sanitization of high‑touch areas.
• Assist in emergency situations as required.
• Advocate for guests accessing the site within the organization and with other agencies and partners as needed, working in a collaborative manner.

• Aid in the implementation and facilitation of programs that support and nurture the community.
• Collaborate with community members to encourage positive changes in lifestyle and behavior through supportive relationships and day‑to‑day interactions.
• Promote programming to community members, encourage participation, and lead participants and volunteers involved in the programs.

• Ensure all materials and equipment needed for programs are in good working order.
• Maintain measurables and assessment tools for programming and ensure that these are recorded/meet.
• Collect data and generate reports on statistics as required.
• Ensure incident reports and daily logs are completed in a timely manner.
• Maintain a high level of confidentiality and professionalism.

• Respond to conflicts in a healthy, respectful, and safe manner.
• Model healthy relationships with community participants and volunteers through listening, advising, and providing appropriate referrals.
• Assist community participants in accessing The Mustard Seed services, including drop‑in programs and activities, registration for pop‑up events, and/or booking appointments.
• Assist with onsite Food Services programs as needed.
• Participate in all staff training (e.g., First Aid, ASIST, Non‑violent Crisis Intervention) and attend meetings as required.
• Enforce guests’ loss of services as necessary and participate in restorative practices with guests.
• Receive and sort donations.

• Undergraduate degree in Social Work or related field, or equivalent level of experience.
• Minimum of 1 year’s experience working in community development initiatives.
• Front‑line experience working with vulnerable populations and program facilitation.
• Knowledge within the field of community development and community resilience initiatives.
• Demonstrated ability to engage, communicate, and work effectively with a diverse range of people from various cultural and…