Service Manager

Position: Service Manager – Olds
Full-time, 8-hours w/ 1-hour unpaid lunch
Seasonal overtime and on-call as required

Travel
Up to 25%

Role Overview
The Service Manager provides leadership and accountability to Alberta AG Centre’s Service Department. This position is responsible for the overall performance of shop operations, technician development, and safety, ensuring the department runs efficiently and meets performance targets. The role requires strong leadership ability, sound business judgment, and deep agricultural equipment knowledge.

Core Responsibilities
Leadership & Department Performance

Own overall performance of the Service Department, including productivity, quality, and shop throughput

Assign and prioritize work to technicians based on skill level, workload, and urgency

Review completed work for quality and technical accuracy

Serve as point of escalation for technicians on complex diagnostic or repair issues

Liaise with other locations and departments as needed

Process technician timecards for payroll

Work with Human Resources on people development and issues, including ongoing performance management for service staff, regular mentorship, coaching and feedback, KPI tracking, culminating in a formal annual performance review

Maintain a clean, safe, organized shop environment

Serve as the on-site safety authority in accordance with the company OHS Program

Mentor technicians, including apprentices, on diagnostic and repair procedures

Support delivery of technical training and certification requirements

Management of shop tooling and equipment ensuring proper maintenance, calibration, and availability

Coordinate with the parts department on parts availability for scheduled and in-progress work

Customer Relations

Communicate with customersregardingservice needs, estimates, and payments

Answer phones, greetwalk‑in customers, and support general office operations

Support planning of location‑specificcompany events

All other duties as assigned; this list of duties and responsibilities is not all-inclusive and may be expanded to include other duties as management deems necessary from time to time.

Physical Requirements

Ability to walk, stand, and move through shop environments for extended periods wearing PPE in the Shop

Ability to climb on and around equipment to conduct quality control checks and inspections

Ability to occasionally lift, carry, or move tools, parts, or materials up to 50 lbs

Ability to sit for extended periods while driving or working at a desk/computer

Ability to occasionally perform hands‑on diagnostic, repair, or inspection work in a shop setting

Visual acuity sufficient to assess equipment condition and identify quality or safety issues during inspections

Competencies & Qualifications

Agricultural Equipment Technician certification (or equivalent trade ticket), or significant equivalent hands‑on service/mechanical experience in agricultural or heavy equipment

Strong agricultural equipment knowledge, with previous dealership experience considered an asset

Previous leadership experience with the ability to manage or coach people

Positive team attitude, strong work ethic with excellent communication and interpersonal skills, with the ability to build trust

Strong organizational and time-management skills

Solid understanding of safety standards and practices in a shop/field environment.

Valid driver's license and ability to travel

We Provide
Full Benefits
Company Service Truck
Company Laptop
Specialized Diagnostic Tools As Needed
Join the Team
Why Work for Alberta AG Centre?
At Alberta AG Centre, we believe great people build great dealerships. If you’re looking for meaningful work, real growth, and a team that feels like community, you’ll find it here.

Built on Grassroots Values.
As a locally owned dealership, we’re grounded in…