New Home Advisor - JHCH

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Full Time Sales Red Oak, TX, US

5 days ago Requisition

Department:
Marketing

Reports To:

Director of Marketing

Helping people find their way Home

We're seeking an enthusiastic and customer service-driven New Home Advisor! The primary role of the New Home Advisor position is to answer inbound calls/emails/chats and set up appointments for our onsite sales team. This position requires the ability to learn about our many different communities and the home purchase process to help guide prospective buyers with the end goal of scheduling an onsite visit with the sales manager.

We’ll train you! This position is part-time with primary work days being Monday – Wednesday from 8:00am-6pm. This position will require some flexibility in work days with advance notice. This position will be in person during initial training for 8 weeks with an evaluation to determine ability to work remotely.

• Respond to all phone call and email communication as quickly as possible
• Log all phone call and email communication in the CRM
• Provide consistent follow-up with the goal of setting an onsite appointment at the community
• Provide information and marketing materials to prospects with the brand personality of a joyful guide
• Search and type quickly on a computer to find answers fast
• Makes Decisions that are Customer Focused
• Exhibits Technical or Professional Expertise
• Collaborates and Works well with Teams
• Builds Caring and Effective Relationships
• Drives Results
• Organizes and Plans Effectively
• Exhibits Effective Time Management
• Solves Problems and Analyzes Issues
• Manages and Measures Work
• Displays High Integrity and Honesty

• Outstanding customer service skills and can-do attitude
• Strong computer skills – with ability to search and type in a fast-paced environment
• Strong written and verbal communications skills including the ability to listen attentively and to communicate information clearly and effectively
• Strong team player; with demonstrated ability to work within cross-functional teams
• Versatility, flexibility, and willingness to work within constantly changing priorities with enthusiasm
• Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and customers
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
• Professional in-person and phone presence and etiquette.
• Have a positive attitude and always keep a solution-based and customer-focused mindset
• Basic sales and marketing experience
• Basic CRM database (Hub Spot) experience
• Flexible Schedule

• High School Diploma / GED
• Vocational, technical or business school training preferred
• 1 or more years of sales or marketing experience preferred
• 1 or more years of prospecting or cold calling preferred

This position operates in a professional office environment, and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax. This position must work well in a team oriented, fast paced setting and can handle interruptions while maintaining productivity and accuracy. If traveling, employee may be exposed to weather conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to, stand, talk, hear, walk, and use hands and fingers to operate a computer and telephone keyboard, reach for objects, stoop and kneel.

Ability to sit at a computer desk for an extended period of time. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Employee may be required to travel to other buildings or to attend meetings and training sessions.