Memory Care Supervisor

The Memory Care Supervisor is responsible for planning, organizing, and directing overall operations in the Memory Care Cottage in accordance with residents' needs, government regulations, and Civitas Senior Living policies and procedures. This role reports to the Wellness Director and maintains shared accountability for both resident engagement and clinical oversight within the Cottage.

Pay Status: HOURLY, Non-Exempt
Equipment Provided: Company-issued mobile phone for on-call communication. Tablet will also be included for our Engagement Platform.

The following is a general list of key job duties and responsibilities in your position. The list is not to be considered inclusive and you will be required to perform other duties/responsibilities as assigned by an authorized supervisor.

• Plan, coordinate, and execute meaningful, person-centered programming that supports the physical, cognitive, emotional, social, and spiritual well-being of Memory Care residents.
• Develop, adapt, and implement activities that align with the unique abilities, interests, and needs of residents living with dementia.
• Create and maintain monthly Memory Care calendars that meet company programming standards and reflect resident preferences and engagement goals.
• Ensure daily programming is executed as scheduled and adjusted as needed to meet resident needs and participation levels.
• Lead and facilitate group and individual engagement opportunities that promote purpose, connection, and quality of life.
• Train and support team members on resident engagement techniques, dementia-specific programming, PAC, Dementia Live, and other company-approved programs.
• Accurately document attendance, participation, and resident engagement outcomes in designated company systems.
• Upload photos, stories, and engagement highlights in accordance with company standards and communication expectations.
• Develop and maintain relationships with volunteers, community partners, and third-party providers to enhance programming opportunities.
• Coordinate and schedule volunteers, specialty programs, and community partnerships to support ongoing resident engagement.
• Plan and facilitate family engagement initiatives, including Family Night and Walking With You Support Groups, when applicable.
• Collaborate with community leadership and care teams to integrate engagement into daily resident life and support individualized care plans.
• Monitor resident participation and engagement trends and adjust programming strategies to maximize involvement and meaningful outcomes.

• Ensure the safety of residents through appropriate security measures and ongoing staff training.
• Maintain a Cottage environment that is free from odor, clean, clutter-free, and tour-ready at all times.
• Ensure life skill stations, kitchenette, furniture, signature scent, and signage meet Civitas standards.
• Maintain and update Cottage signage monthly.
• Ensure residents receive services per their service plan daily.
• Monitor employee morale and maintain a high level of team cohesion and unit culture.
• Conduct daily Cottage walk-throughs for cleanliness, odors, clutter, and tour readiness.
• Review the Resident Wellness Index (RWI) daily and coordinate appropriate interventions.
• Review the Domo dashboard daily for falls, move-outs, behaviors, missed medications, and census.

• Ensure all medications are passed for each resident at each scheduled time.
• Conduct daily wellness rounds and room sweeps, including review of narcotic sheets, med carts, med rooms, and laundry rooms.
• Perform weekly medication pass observation with a med aide.
• Conduct random narcotic count audits weekly.
• Assist with medication cycle coordination, including verifying delivery, placing meds in carts, and following up on missing items.

• Supervise, assign duties, and direct the work of all Cottage employees with accountability for team performance.
• Assist with interviews for Cottage care staff as needed - does not include hiring decisions, compensation discussions, or offer authority.
• Provide on-call supervision for the entire community on a rotating basis using the company-issued on-call phone.
• Track staff performance, work quality, and activity attendance, and report performance concerns or attendance issues to the Wellness Director for review and appropriate action.
• Shadow caregivers regularly to ensure proper care is being provided.
• Assist with new hire…