Data Center Facilities Technician

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Data Center Facilities Technician to join our team and drive our relationships with hyperscale clients to new heights.

We know life doesn't stop when work begins, that's why we offer perks designed to support your well-being, your family, and your future:

• Time to Recharge:
  Enjoy 8 company-paid holidays, 2 floating holidays, and PTO so you can rest, celebrate, and take care of what matters most.
• Comprehensive Benefits Package:
  Including Medical, Dental, and Vision that you can enroll in starting on Day 1. Coverage begins the first of the month following 30-days of employment.
• Peace of Mind:
  The Employee Assistance Program is available to all employees, even if you do not participate in the benefits package.
• Your financial future matters:
  Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%.
• Wellness Support:
  Access to HSA, mental health resources, and gym discounts- because your health matters.
• Extra Protection & Perks:
  Through discounted group programs, such as legal services, home & auto insurance, pet insurance, and  protection for life's unexpected moments.

The DCFT is responsible, as part of a team, for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The DCFT primarily interacts with Data Center Operators (DCOs), clients, and vendors. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime.

This equipment includes, but is not limited to, emergency diesel generators, electrical switch gear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems, and a basic understanding of this equipment would be preferred.

The DCFT also provides comprehensive data center white space support for IT infrastructure, which may include monitoring, troubleshooting, reporting, and day-to-day maintenance - all of this being site-dependent and as per the service level agreements with our clients. DCFTs are also responsible for using event monitoring and management systems to provide notifications and escalations to stakeholders during service outages.

• Working knowledge of facility equipment including, but not limited to, pumps, compressors, CRACs, UPS, generators, switch gear, BMS, life-safety systems, security systems and more.
• Work with senior colleagues, team members, vendors, and other stakeholders to test and install data center infrastructure equipment and services.
• Work closely with senior staff to ensure that operational services functionality meets or exceeds customer expectations for performance, reliability, escalation, and communication, as per SLA.
• Work closely with vendors to resolve service-affecting incidents and/or outages.
• Troubleshoot infrastructure and equipment problems, placing service calls when problems remain unresolved.
• Provide data center white space support to managed services, including, but not limited to:routers and switches and other customer or self-owned digital infrastructure.
• Perform trouble isolation and resolution as needed.
• Perform maintenance as needed/directed.
• Perform day-to-day operations, functional maintenance on infrastructure equipment to ensure the reliability and resilience of the data center environment, as per checklists and procedures.
• Perform consolidated event management for all monitored equipment at the data center site.
• Provide monitoring and overall support, ensuring successful operation of all site facility and other mission-critical equipment infrastructure (Generators, UPS, Thermal Management, Electrical infrastructure, etc.).
• Experience from stacking and racking of servers to battery/power and structured cabling.
• Generate end user performance reports as needed.
• Troubleshoots and resolves client-side problems, when so required.
• Produce reports with metrics on service requests, problem management, backup and statistics, number of events for internal and external stakeholders.
• Monitor capacity utilization.
• Manages/Monitors physical access to data centers.
• Successfully execute Emergency Operating Procedures (EOPs), when so required at site.
• Trains new staff on all processes and procedures that relate to all the above.

• High school diploma or general education degree (GED)
• Basic knowledge of site facility infrastructure regarding power, thermal management, and associated systems.
• This is an intermediate-level facility-focused position for a…