Lead Data Center Support Services Technician

Leads complex, data center hardware support services to ensure resilience, reliability, and availability igns, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross‑functional triage, root‑cause analysis, and long‑term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows.

Mentors and develops teammates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization.

• Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads.
• Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives.
• Leads the planning, risk assessment, and execution governance for large‑scale network builds and migrations; validates architecture, cabling, and end‑to‑end connectivity.
• Defines acceptance criteria and sign‑off gates for network changes; ensures interoperability and error‑free integration with upstream and downstream systems.
• Owns the escalation queue and trend analysis; directs complex investigations, establishes fix‑forward plans, and ensures high‑quality documentation of resolutions within SLAs.
• Shapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed.
• Governs adherence to SOPs/MOPs and site rules for all high‑risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls.
• Ensures comprehensive documentation, audit trails, and change records; prepares for and leads compliance reviews and remediations.
• Leads post‑incident reviews and enterprise‑level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet.
• Partners with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity.
• Mentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching.
• Influences staffing and readiness plans for on‑call and peak events; models inclusive practices and cross‑team collaboration.

• Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience.
• Recent graduates encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered.
• Prefer 2–5 years of data center experience.
• Experience working in a mission‑critical operations environment.
• The position has a physical component requiring the ability to lift to 25 kg and may require working in cramped spaces or elevated locations.
• Thorough understanding of data center design, including electrical and cooling plant & operations.
• Airflow management (hot aisle, cold aisle, containment, etc.).
• Rack and stack equipment including commissioning of new racks.
• Strong structured cabling skills on fiber & copper (e.g., looming, term & test).
• Fully competent in own area of expertise – anticipates problems and develops contingency plans.
• Leadership experience is a must (minimum 10 plus people in a quickly changing environment).
• Able to carry out directive without supervision.
• Able to resolve issues on their own and apply stop‑gaps for damage control.
• Able to address not just technicians, but management as well.
• Able to coordinate with peer level ICs and formulate solutions to a multitude of problems.
• Able to guide junior technicians and instruct them on proper etiquette and protocol.
• Able to lift 50 lbs.
• Able to climb a 9 ft. ladder.
• Ability to stand for up to 12 hours.

• Systems administration (Linux and/or Windows Servers – especially command line…