Multi Skilled Operator

The MSO is responsible, as part of a team, for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The MSO primarily interacts with Data Center Operators (DCOs), clients, and vendors. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime.

This equipment includes, but is not limited to, emergency diesel generators, electrical switch gear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems, and a basic understanding of this equipment would be preferred.

The MSO also provides comprehensive data center white space support for IT infrastructure, which may include monitoring, troubleshooting, reporting, and day-to-day maintenance – all of this being site-dependent and as per the service level agreements with our clients. MSOs are also responsible for using event monitoring and management systems to provide notifications and escalations to stakeholders during service outages.

Salute Benefits That Put You First

We know life doesn’t stop when work begins, that’s why we offer perks designed to support your well-being, your family, and your future:

• Time to Recharge:
  Enjoy8 company-paid holidays,2 floating holidays, andPTO so you can rest, celebrate, and take care of what matters most.
• Comprehensive Benefits Package:
  Including Medical, Dental, and Vision that you can enroll in starting on Day 1. Coverage begins the first of the month following 30-days of employment.
• Peace of Mind:
  The Employee Assistance Programis available to all employees, even if you do not participate in the benefits package.
• Your financial future matters:
  Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%.
• Wellness Support:
  Access toHSA,mental health resources,andgym discounts—because your health matters.
• Extra Protection & Perks:
  Through discounted group programs, such as legal services,home & auto insurance,pet insurance, andID theft protection for life’s unexpected moments.

Skills/Responsibilities/Experience/Knowledge:

• Basic knowledge of site facility infrastructure regarding power, thermal management and associated systems.
• Working knowledge of facility equipment including, but not limited to, pumps, compressors, CRACs, UPS, generators, switch gear, BMS, life-safety systems, security systems and more.
• Work with senior colleagues, team members, vendors and other stakeholders to test and install data center infrastructure equipment and services.
• Work closely with senior staff to ensure that operationalservicesfunctionality meets or exceeds customer expectations for performance, reliability, escalation, and communication, as per SLA.
• Work closely with vendors to resolve service-affecting incidents and/or outages.
• Troubleshoot infrastructure and equipment problems, placing service calls when problems remain unresolved.
• Provide data center white space support to managed services, including, but not limited to:
• routers and switches
• othercustomeror self-owned digital infrastructure
• Perform trouble isolation and resolution as needed.
• Perform maintenance as needed/directed.
• Perform day-to-day operations, functional maintenance on infrastructure equipment to ensure the reliability and resilience of the data center environment, as per checklists and procedures.
• Perform consolidated event management for all monitored equipment at the data center site.
• Provide monitoring and overall support, ensuring successful operation of all sitefacilityand other mission-critical equipment infrastructure (Generators, UPS, Thermal Management, Electrical infrastructure, etc.)
• Experience from stacking and racking of servers to battery/power and structured cabling.
• Generate end user performance reports as needed.
• Troubleshoots and resolves client-side problems, when so required.
• Produce reports with metrics on service requests, problem management, backup and statistics, number of events for…