Academic Success Coach

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title:

Academic Success Coach Institution:
Minnesota State College Southeast Classification

Title:

MnSCU Academic Professional 2 Bargaining Unit / Union: 214:
Minnesota Association of Professional Employees City:
Red Wing FLSA:
Job Exempt Full Time / Part Time:
Full time Employment Condition:
Unclassified
- Unlimited Academic Salary Range: $26.12 - $37.91

Job Description Under general supervision, the Success Coach provides holistic, student-centered advising and academic support to pre-health care students while supporting core Academic Support Center (ASC) operations at the Red Wing campus. The role delivers individualized advising, coaching, and retention-focused case management to promote academic progression and timely completion, using data-informed practices and advising technologies to guide course planning and address barriers to success.

In addition, the position administers daily testing operations, including accommodated and standardized exams, by coordinating scheduling, proctoring, technology, and communications to ensure secure, compliant, and accessible testing services. The role also supports ASC front desk operations and collaborates across departments to deliver integrated student services, assist during peak periods, contribute to campus engagement, and maintain consistent communication and documentation aligned with institutional policies and practices.

• Deliver holistic, student-centered advising, coaching, and advocacy to support persistence, academic progression, and timely credential completion to primarily pre-health care students.
• Meet with students individually or in groups regularly to monitor academic progress and facilitate students’ development of educational goals, academic success strategies, and course planning through appreciative advising.
• Guide intentional course planning and academic progression using deep knowledge of curriculum, developmental pathways, and financial implications.
• Lead retention-focused case management through early alert systems (e.g., Starfish), documenting interventions and implementing academic success plans.
• Document outreach, interventions, and resolutions for assigned students and communicate outcomes to others as directed by Southeast policy, procedure, and practices.
• Proactively identify academic and non-academic barriers, develop individualized solutions, and connect students to culturally responsive college and community resources.
• Coach students in college readiness and success behaviors including goal setting, self-management, effective engagement, and resource utilization.
• Utilize Minnesota State and Southeast advising technologies (Workday Student, DARS/Degree Audit, eServices) to ensure accurate, data-informed advising and FERPA compliance.
• Partner with faculty and staff to interpret academic expectations, coordinate outreach, and align targeted support for at-risk students.
• Administer daily Academic Support Center testing operations at the Red Wing campus, including scheduling, proctoring, accommodations, technology, and communications to ensure secure and compliant testing.
• Implement accommodated testing for the Red Wing campus, including scheduling (Register Blast), exam preparation, room setup, and proctoring, ensuring a confidential and compliant testing experience.
• Coordinate daily ASC testing operations, including space logistics, computer configuration, accommodated testing arrangements, scheduling, and auto-scoring processes.
• Proctor Accuplacer, TEAS, and other in-person exams in accordance with established procedures and standards.
• Manage accommodated testing submissions and routine testing communications with students, faculty, and Academic Support leadership.
• Monitor testing environments and technology; partner with IT to resolve issues and maintain testing readiness.
• Provide post-exam communication and follow-up with faculty as needed.
• Maintain ongoing communication with Academic Success Coordinators and the Director of Academic Support and Advising to ensure consistent implementation of…