St. James Hotel - Front Desk Nights, Part-time

Company Description

The St. James Hotel is an iconic boutique hotel providing modern conveniences while steeped in rich history and Victorian charm. It offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals. The target pay range for this position is $13.93 – $18.00 per hour, which may increase with experience and qualifications.

As the first impression of the hotel, we are seeking Guest Service Representatives to create distinctively authentic experiences for our guests. The role involves warmly greeting guests, assisting with check‑in/check‑out, promoting hotel services, taking reservations, and handling daily operations.

• Anticipate and respond to guest needs in a friendly, positive manner.
• Process check‑ins and check‑outs, verify billing, create reservations, and answer phone inquiries.
• Handle special requests and up‑sell rooms and amenities to maximize revenue.
• Maintain knowledge of hotel property, local attractions, and hotel services and hours of operation.
• Monitor room availability, follow restrictions, and apply all booking policies and procedures.
• Work collaboratively to meet guest needs and support other departments when necessary.
• Apply proper selling techniques to maximize room revenues.
• Be knowledgeable of hotel emergency procedures and verify room cards and folio balances.
• Process hotel day‑closing activities, distribute daily reports, provide security walk‑throughs, and lock or unlock exterior doors.
• Handle gift‑card processing and mailing to guests as needed, and compile records and reports.

The St. James Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic. Qualified applicants may also request accommodations for application completion. All offers of employment are contingent upon satisfactory background checks and drug screening.

All employees and applicants are protected from discrimination or retaliation regarding pay inquiries. Proprietary compensation information is shared only with authorized individuals and under applicable legal requirements.

Please refer to the Equal Employment Opportunity Posters provided by the Office of Federal Contract Compliance Programs (OFCCP) for further information.