IT Tech Support; Red Wing

100% onsite in Red Wing, MN

We are seeking a skilled and customer-oriented Facility Support and Desktop Technician to join our team. This role involves providing technical support in both in-person and remote environments and collaborating with manufacturing teams to address their technical needs. The ideal candidate will have experience working in a manufacturing facility and at least 5 years of hands‑on experience in desktop support.

• Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems.
• Provide support for machinery interfaces, industrial automation systems, and other critical production technologies.
• Offer on‑site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment.
• Collaborate with vendors and service providers for repairs and upgrades.
• Assist with site‑related initiatives to ensure continuous up time for production manufacturing areas and facility activities.
• Provide expert-level assistance with desktop hardware, software, and peripherals. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Configure, set up, and deploy desktop computers, laptops, and other IT equipment.
• Address high-priority incidents promptly and efficiently to minimize downtime.
• Maintain accurate records of hardware and software inventory, service requests, and technical issues. Document troubleshooting procedures and resolutions for reference.
• Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users.

• At least 5 years of experience as a Desktop Technician or in a similar IT support role.
• A degree in Information Technology or a related field is preferred but not required.
• Proficiency in Windows and macOS operating systems.
• Familiarity with Microsoft Office Suite.
• Strong understanding of network fundamentals.
• Experience with Active Directory, Group Policy, and remote desktop tools.
• Excellent verbal and written communication skills with the ability to explain technical concepts to non‑technical users.
• Demonstrated commitment to high‑quality customer service and support.
• Ability to thrive in a fast‑paced environment and manage multiple tasks and priorities effectively.

Determining compensation for this role depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. The salary range for the role is noted in this posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.