Associate Director of HC and Outpatient Services

Job Summary

The Associate Director provides leadership and operational oversight for assigned programs within Fernbrook Family Center. This role bridges program-level operations with agency-wide systems by supervising staff, maintaining compliance, supporting program development, and ensuring high-quality service delivery. The Associate Director works collaboratively with Directors, administrative departments, and community partners to ensure program success and alignment with Fernbrook’s mission and standards.

Director of the assigned program(s). If responsible for multiple programs, reports to the primary program’s Director and consults with other program Directors as applicable.

Fernbrook values an inclusive and accommodating work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position supervises clinical and program staff within assigned program(s). Supervision may include therapists, skills workers, case managers, interns, and program support staff.

• Provide day-to-day operational and administrative oversight for assigned program(s).
• Supervise and support clinical and program staff, ensuring professional development, effective service delivery, and adherence to agency policies.
• Ensure all staff within assigned programs receive the appropriate level of clinical supervision for their position and experience level, collaborating with the Director of Clinical Training and Supervision for support and assignment of clinical supervisors as needed.
• Maintain program compliance with licensing, contractual, and documentation standards.
• Support program efficiency, including staff scheduling, productivity tracking, and managing client lists.
• Serve as a liaison between assigned programs and community partners (e.g., schools, counties, and referring agencies).
• Maintain relationships with county and community partners to ensure compliance with grant and contract requirements.
• Support program staff with onboarding, ongoing training, and skill development.
• Participate in program audits, quality assurance activities, and performance monitoring.
• Collaborate with Directors on program budgets, staffing needs, and coverage planning.
• Ensure program indicators and outcomes are tracked and reviewed for quality and performance improvement.
• Provide consultation and communication to other programs operating at the same site to promote collaboration and continuity.
• Participate in leadership and administrative meetings as assigned.
• Communicate and uphold Fernbrook’s mission, vision, and values in all program operations.
• Perform other duties as assigned by the Director or Executive Director of the assigned program(s).

• Strong leadership, supervision, and team-building skills.
• Knowledge of behavioral health documentation, billing, and compliance standards.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities and programs simultaneously.
• Collaborative and adaptable approach to problem-solving.
• Commitment to ethical standards and Fernbrook’s mission.

Prolonged periods sitting, listening, and observing or working on a computer. Physical health and stamina to work consistently with staff, clients, and partners. Occasional situations may require lifting up to 15 pounds.

Expected hours of work are flexible and generally occur between 7:00 am – 7:00 pm. Expected to travel to and from Fernbrook offices, schools, and community partner locations as needed. Salary staff are required to work 40–43 hours per week; however, hours may be outside this range to complete projects and meet agency needs.

• Minimum of one year of experience in a behavioral health setting.
• Must have reliable transportation, a valid driver’s license, valid automobile insurance, and an acceptable driving record.
• Must pass a criminal background check based on agency and Department of Human Services requirements.

• Experience with program management,…