Service & Engagement Team Leader - Red Wing, MN

Compensation:
Starting hourly pay $21.50 – $23.50; full hourly range $21.50 – $36.55. Pay is based on labor markets and may consider education, experience, certifications.

Americans with Disabilities Act (ADA):
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities.

• Health benefits, including medical, vision, dental, and life insurance
• Retirement with 401(k)
• Employee discount
• Short‑term and long‑term disability
• Paid sick leave
• Paid national holidays and vacation

The Service and Engagement Team Leader is responsible for building a guest‑first culture and driving loyalty programs while leading a team of testers.

• Lead a team of Guest Advocates, Service Advocates and Front‑of‑Store Attendants.
• Demonstrate inclusivity and create equitable experiences.
• Plan daily/weekly workload to meet sales and guest engagement goals.
• Support Target Loyalty Programs and educate team members on benefits.
• Coach, evaluate and retain talent through development conversations.
• Recognize and reward team members for guest‑service behaviors.
• Address guest concerns promptly and de‑escalate situations.
• Maintain awareness of promotions, brand launches and events.
• Evaluate candidates and build a guest‑centric team.
• Work a schedule that aligns to business needs, including overnight, holidays and weekends.
• Support pick‑up and drive‑up orders, ensuring compliance with local beverage laws.
• Lead a safety culture, model safe behaviors, and investigate incidents.
• Support merchandise protection strategies and store security processes.

• High school diploma or equivalent.
• Minimum 18 years of age.
• Previous retail experience preferred.
• Ability to lead and hold others accountable.
• Effective communication skills and ability to operate technology equipment.
• Work independently and manage workload.
• Welcoming and helpful attitude.
• Capability to remain focused in a fast‑paced environment.
• Access all areas of the building and handle cash transactions accurately.
• Ability to lift and move merchandise up to 44 pounds and climb ladders.
• Flexible schedule availability (nights, weekends, holidays).

Target is a committed equal opportunity employer and complies with all state and federal discrimination laws.