Family Advocate

• Responsible To:
  Shelter Manager
• Hours:
  
  12:30 pm - 12:30 pm; rotating schedule
• FLSA Status:
  Hourly/non-exempt
• Primary
  
  Location:
  
  Haven of Hope
• Training is provided
• Pay starts at $18.50/hr.
• Overnight pay differential
• Relocation Assistance available
• Deadline:
  Open Until Filled

The purpose of this position is to provide resources/referral/support to individuals and families who have experienced domestic abuse. This includes safety planning for the individual and/or their children, as well as goal planning for these individuals including but not limited to: securing housing, employment, assistance in submission of order for protection. Support to these individuals and families involves increasing connections with community, providing encouragement and facilitating meaningful and respectful communication.

• Provides crisis intervention, support, advocacy, and referral information to victims.
• Accompanies clients to appointments related to services essential to their identified goals.
• Advocates for clients with public agencies or entities.
• Provides appropriate services either through connecting to resources within HOPE Coalition or on a referral basis to outside agencies.
• Completes intakes and accompanying paperwork and provides ongoing case management with clients seeking services.
• Facilitates support groups or other client related meetings as required.
• Provides support for survivors via deep and reflective listening.
• Assists clients with relevant paperwork and applications as needed including but not limited to employment applications, housing applications, reparations paperwork, etc.
• Participates in implementation of activities for clients utilizing services.
• Documents, tracks, and inputs statistical data.

• Develops and implement awareness campaigns.

• Complete errands and shopping for shelter functioning.
• Upkeep and cleaning of shared office and storage space.
• Communicate with co-workers and supervisor, providing updates on clients and tasks completed and needing to be completed.
• Cleaning and organizing shared client space as needed.
• Other duties as assigned by supervisor.

• High school diploma or equivalent;
  Two-year post-secondary degree in related field preferred
• Ability to network and develop community partnerships
• Ability to work well in a collaborative team environment with both internal and external partners
• Experience utilizing Microsoft Office and web based programs
• Ability to pass background check
• Valid driver’s license

• Knowledge of sexual assault, domestic violence, child abuse and homelessness
• Demonstrate ability to work with diverse populations (i.e., elderly, race, gay/lesbian, differently-abled, etc.)
• Ability to use a computer and standard office software with minimal instruction
• Demonstrated problem solving skills, including the ability to negotiate, collaborate and manage conflict
• Demonstrated ability to teach positive parenting skills and nonviolent parenting options
• Ability to work independently and as a team member
• Ability to support goals described in the mission, vision statements & strategic planning of HOPE Coalition
• Knowledge of local resources, agencies, and services
• Demonstrate clear written and oral communication skills
• Ability to work in a crisis-oriented organization
• Ability to prioritize
• Understanding of confidentiality practices

• 2 years or more experience working with domestic violence victims/survivors
• Prior experience with non-profit organizations
• Proficient in Spanish

• Ability to lift, carry, push and/or pull up to 50 lbs.
• Ability to file documents
• Ability to enter data into a computer
• Ability to use a telephone
• Ability to interact verbally and in writing with internal and external audiences

• Attends and participates in staff meetings and required trainings
• Keeps appropriate records (work logs, timesheets, mileage, expenses, etc.)
• Understands and complies with agency policies
• Attends 15 hours of related training annually
• Relief Staff MUST work a minimum of one shift, excluding staff meetings every 30 days to maintain employment.

HOPE Coalition is an Equal Opportunity / Affimative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.