Front Desk and Member Care Coordinator

O2 Employment Services is partnering with a reputable medical office to find a compassionate and dependable Front Desk and Member Care Coordinator for their outpatient addiction treatment practice in Redding, CA. This full-time position is ideal for someone who naturally makes others feel welcomed, respected, and cared for. Administrative procedures can be taught, but a warm, patient, and nonjudgmental personality is essential for success in this role.

• $21–$23 per hour
• Full-time, Four 10-hour shifts, Monday through Thursday
• Hours generally range from 8:15–8:30 a.m. to 6:00–6:30 p.m.
• Occasional travel to the Chico office may be required, with mileage reimbursement
• After completion of probationary period, generous benefits are offered

• High school diploma or equivalent required
• Naturally warm, friendly, compassionate, and approachable
• Comfortable working with individuals working through addiction and recovery
• Dependable, punctual, and consistent
• Patient and calm when assisting individuals experiencing difficult circumstances
• Strong interpersonal and customer-service skills
• Basic computer, typing, reading, and written communication skills
• Organized and able to follow established procedures
• Professional communication skills in person, over the phone, and electronically
• Willingness to learn electronic medical record systems and office procedures
• Previous receptionist, front-desk, customer-service, medical office, behavioral health, or recovery-focused experience is preferred but not required

• Warmly greet and check in members and visitors
• Answer and route incoming phone calls, text messages, and emails
• Schedule, confirm, and update appointments
• Maintain accurate demographic, contact, and insurance information
• Assist new members with paperwork, intake steps, and navigating the office
• Enter and update information in the electronic medical record
• Communicate with counselors, medical providers, and administrative staff
• Help members understand routine office processes and next steps
• Collect urine drug screens and pregnancy tests after proper training
• Maintain the front desk, waiting area, and office supplies
• Assist with opening and closing procedures
• Follow HIPAA, confidentiality, safety, and organizational policies
• Help maintain a clean, organized, professional, and welcoming environment
• Perform additional front-office duties as needed

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

O2 Employment Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position.