Customer Service Representative

O2 Employment Services is working with a reputable, locally and family-owned Automotive Company to find their next Customer Service Representative. This position is based in Redding, CA.

The ideal candidate will be dependable, organized, and customer-focused with strong phone and communication skills. The team takes pride in quality work, professionalism, and maintaining a clean, organized environment.

• $20 per hour
• Paid Health Insurance
• 401(k) with employer match
• Part-time:
  Monday – Friday, 7:30 a.m. to 2:30 p.m.

• Previous customer service and phone experience preferred
• Dependable, organized, and professional
• Excellent telephone and interpersonal skills
• High School Diploma or equivalent
• Valid Driver’s License

• Answer phones, greet customers, and assist with inquiries
• Convert calls and walk-ins into appointments for estimates and repairs
• Schedule and confirm estimate and repair appointments
• Follow up with customers who received estimates but have not yet booked repairs
• Provide updates to customers throughout the repair process
• Coordinate rental cars or other transportation as needed
• Assist customers with final paperwork and vehicle pickup
• Conduct quality inspections of repaired vehicles

O2 Employment Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position.