9050B-Front Desk

We are a marina resort on Shasta Lake specializing in Houseboat and watercraft rental. Our resort also offers a full service bar and restaurant, hotel accommodations at our Lodge, a retail store stocked with all the lake essentials, and a full service gas and fueling dock on the water. Apply Below to Join Our Team Today!

Job Title: Front Desk Clerk
Department: –
Reports to: Director Of Guest Services

• Basic computer knowledge
• Ability to work with guests in all areas with a positive approach
• Ability to concentrate on detail and follow‑up work while maintaining a high standard of guest satisfaction
• Ability to work as a team
• Ability to work with cash
• Must be 18 years or older

Conduct tasks associated with motel, houseboat/small boat check‑in and contracting, and ensure quality customer service.

• Process motel, houseboat/small boat check‑in/check‑out
• Confirm reservations and take deposit information
• Answer phone, emails, and web inquiries in a timely manner
• Verify houseboat and small boat rates, and process contracts
• Communicate crew arrival of houseboat and small boat customers
• Answer inquiries and explain folio charges based on ending balance
• Cash/credit handling
• Posting accounts, including cash or credit accounts
• Post charges to accounts from other departments
• Check folio before entering charges to prevent duplicate posting
• Check hard copies, front and back, for extra charges such as linen packs, late charges, damage charges, and cleaning charges
• Understand phone/marine radio operations
• Perform clerical duties as required, including filing, typing, and calculation