Relationship Specialist, Sr

About the Role

Acts as a primary liaison with Commercial customers during all phases of onboarding a new banking relationship. Manages and monitors existing Commercial customer relationships on an ongoing day‑to‑day and transactional basis, working closely with the business unit and other departments throughout the bank.

Serves as a subject matter expert on required processes and mandatory mandates needed to provide an exceptional customer experience. Partners with the Commercial Relationship Team to obtain and review information required for underwriting, documentation, and closing of Commercial & Industrial, construction, and term loans that are complex in nature, as well as all deposit accounts and other services.

Set up, process, and monitor documents and files for package completion to meet specifications of a customer request and adherence to regulatory requirements; independently prepare data input sheets; and provide required information for customer relationships to be boarded on the bank’s servicing systems. Maintains files with all required documentation for third‑party review and prepares files for timely audits.

Works with attorneys and other financial or legal resources to negotiate accurate documents to fully protect the financial institution’s interests in the credit relationship. Sets up and monitors loan and financial ticklers to ensure accuracy and timeliness; ensures all closing conditions are met and loans are closed within time frames. Works directly with the customer and reviews/resolves a variety of customer problems/issues regarding bank products and services, facilitating processing of customer account maintenance and advanced requests.

Responsible for GL Certification, which includes research, balancing and certification. Analyzes property and liability insurance, title policy (including title exceptions) and UCC searches to ensure compliance with bank policy and procedures. Demonstrates compliance with all bank regulations for the assigned job function and applies to designated responsibilities – knowledge must be gained through coursework and on‑the‑job training. Keeps up‑to‑date on regulation changes and completes all required annual or job‑specific training.

May be asked to coach, mentor, or train others and teach coursework as a subject matter expert. Embraces and demonstrates the Columbia corporate culture, taking personal initiative and being a positive example for others to emulate.

• High School Diploma/GED (preferred)
• Bachelor’s Degree in business, finance or related discipline (preferred)

• More than 10 years of banking, loan administration and documentation experience (required)

• Highest level of specialized experience and knowledge of the commercial department/function
• Proficiency in preparing complicated reports and documents for commercial lending
• Strong loan administration experience with knowledge of complex lending structures, letters of credit, borrower‑based lending, multi‑phased construction and multiple collateral properties
• Knowledge in real estate construction draw analysis, reconciliation and disbursement
• Ability to analyze title insurance commitment reports, including title exceptions, and prepare title/escrow instructions
• Proven analytical and problem‑solving skills
• Ability to provide backup to manager and give direction to other associates as needed or requested by manager
• Strong written and verbal communication skills
• Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships
• Proficiency with personal computers and related software packages such as Word, Excel and other business applications

Occasional travel may be required.

$24.38 – $40.64 per hour. Pay is dependent on job‑related knowledge, skills, experience, education, and geographic location.

Must be able to work fully onsite at 1951 Churn Creek, Redding, CA 96002.

• Health, dental and vision coverage
• 401(k) retirement savings plan with mandatory employer match
• Employee assistance program
• Life and disability insurance
• Tuition…