Eligibility Specialist I​/II

Eligibility Specialist

The current vacancy is in the Shasta County Health and Human Services Agency Economic Mobility Branch. Written exams are tentatively scheduled for August 2026. Oral exam is tentatively scheduled for August 2026. See special requirements section regarding possession of a valid driver's license. Responses to supplemental questions required. Final filing date:
August 10, 2026, at 12:00 PM. Salary information Eligibility Specialist I: $3,614 - $4,613 approximate monthly / $20.85 - $26.61 approximate hourly Eligibility Specialist II: $4,063 - $5,186 approximate monthly / $23.44 - $29.92 approximate hourly.

About Shasta County Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.

About the Department The Shasta County Health and Human Services Agency (HHSA) partners with communities to protect and improve the health and well-being of Shasta County residents. Established in 2006, the HHSA is organized into four branches:
Behavioral Health & Social Services, Public Health, Economic Mobility, with a centralized Administration Services. The HHSA promotes optimal health for all. The frail, the abused, the mentally ill and those without resources look to the HHSA for services and resources to meet their basic needs, and to protect their health and safety. This transformation improves efficiency, avoids unnecessary duplication of effort, encourages collaboration among programs and organizes the HHSA's services to be more responsive to the needs of the public.

About the Position Determines the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintains current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiates and processes casework through an automated system; identifies needs and makes appropriate referrals for health, social, and/or employment services; and performs related work as required.

Duties may include, but are not limited to, the following:
For Eligibility Specialist I, duties are performed at the trainee level:
Performs interactive interviews in person or via the telephone to elicit eligibility information, obtain and/or verify financial, employment, tax, and personal demographic information, and determine eligibility for public assistance programs and services; analyzes financial and eligibility information to determine initial or continuing eligibility for multiple public assistance programs; explains regulations, rules, and policies to clients and apprises them of their rights, responsibilities, and eligibility for participation in various public assistance programs and services;

ensures accuracy and completion of application and declaration forms; resolves discrepancies by securing documentation, medical records, and confirmation from other agencies; initiates a total-household assistance case; enters and retrieves numerical and narrative data, and issues benefits from automated computer systems; determines the level of benefits to which the client is entitled by making complex computations and/or computer entries and then analyzes the results;

reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determination; evaluates clients for and answers questions on Advanced Payment Tax Credits related to health care reform; monitors on-going eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes; determines the need for additional services and makes referrals as needed for employment and other services to outside agencies to assist clients toward self-sufficiency and directs clients accordingly;

organizes and prioritizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy; enters and maintains case records, including written narratives, forms, and computer documents in a clear and readable format; troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed; communicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality;

responds to questions and complaints of clients in person, by telephone, mail, and/or email communication; provides pertinent forms and pamphlets to clients as required; identifies suspected fraud and makes referrals for investigation; prepares correspondence and reports; participates in special projects, studies, work assignments, and committees; and performs related…