Eligibility Specialist I​/II

Eligibility Specialist Position

The current vacancy is in the Shasta County Health and Human Services Agency, Economic Mobility Branch. Written exams are tentatively scheduled for August 2026. Oral exam is tentatively scheduled for August 2026. Final filing date:
August 10, 2026, at 12:00 PM. Salary information:
Eligibility Specialist I: $3,614 - $4,613 approximate monthly / $20.85 - $26.61 approximate hourly. Eligibility Specialist II: $4,063 - $5,186 approximate monthly / $23.44 - $29.92 approximate hourly.

About Shasta County:
Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.

About the Department:
The Shasta County Health and Human Services Agency partners with communities to protect and improve the health and well-being of Shasta County residents. The Economic Mobility Branch provides assistance and services to individuals and families in the community.

About the Position:
Determines the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintains current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiates and processes casework through an automated system; identifies needs and makes appropriate referrals for health, social, and/or employment services; and performs related work as required.

Distinguishing Characteristics:
Eligibility Specialist I works under close supervision, receiving in-service training and detailed instructions in the performance of routine duties related to eligibility for public assistance programs and caseload administration. Eligibility Specialist II works under general supervision, managing a full, multi-program caseload independently, referring non-procedural questions to the supervisor.

Ideal Candidate:
The ideal candidate for this position will have a strong emphasis on continuous quality improvement; strong work ethic and ability to prioritize assigned work tasks and follow through in a timely manner; excellent listening and strong written and verbal communication skills; excellent customer service skills and initiative; solution based problem solving skills; experience in maintaining cooperative relations and communications with customers, management, and staff;

ability to maintain a high standard of professionalism; proficiency in MS Office suite as well as basic knowledge of software and database programs.

Duties may include, but are not limited to, the following:

For Eligibility Specialist I, duties are performed at the trainee level:
Performs interactive interviews in person or via the telephone to elicit eligibility information, obtain and/or verify financial, employment, tax, and personal demographic information, and determine eligibility for public assistance programs and services; analyzes financial and eligibility information to determine initial or continuing eligibility for multiple public assistance programs; explains regulations, rules, and policies to clients and apprises them of their rights, responsibilities, and eligibility for participation in various public assistance programs and services;

ensures accuracy and completion of application and declaration forms; resolves discrepancies by securing documentation, medical records, and confirmation from other agencies; initiates a total-household assistance case; enters and retrieves numerical and narrative data, and issues benefits from automated computer systems; determines the level of benefits to which the client is entitled by making complex computations and/or computer entries and then analyzes the results;

reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determination; evaluates clients for and answers questions on Advanced Payment Tax Credits related to health care reform; explains a variety of plan options, costs, and individual plan features through Covered California; monitors on-going eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes;

determines the need for additional services and makes referrals as needed for employment and other services to outside agencies to assist clients toward self-sufficiency and directs clients accordingly; organizes and prioritizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy; enters and maintains case records, including written narratives, forms, and computer documents in a clear and readable format;

troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk…