MAT​/ECM Case Manager

Position: MAT/ECM Case Manager (Medication Addiction Treatment/Enhanced Care Management)
Department: SUDFLSA Status:
Non-Exempt

Reports To:

SUD Program Manager

Location:

Redding

Schedule:

Tuesday-Friday 7:30am to 6:00pmPOSITION SUMMARY The MAT & ECM Case Manager provides comprehensive case management services to individuals with substance use needs and complex medical and behavioral health needs. This role primarily supports patients participating in MAT services while managing a small, high acuity panel of MAT & ECM members requiring intensive care coordination.

The Case Manager works collaboratively with medical providers, behavioral health clinicians, and community partners to coordinate care, address social drivers of health, and support individuals in achieving stability, recovery, and improved health outcomes.

Services are delivered using a trauma-informed, and harm reduction approach, meeting individuals where they are and supporting them in accessing healthcare, housing, treatment, and community resources. The Case Manager manages a caseload and provides both clinic-based and community-based services including outreach, care coordination, and navigation.

KEY RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned as needed.

MAT Support (Primary Focus of Role)
Serve as a primary support for patients engaged in Medication for Addiction Treatment (MAT) services

Provide ongoing engagement, education, and recovery-oriented support to promote treatment adherence and retention

Reinforce treatment plans developed by licensed providers; does not provide clinical decision-making

Provide education on substance use disorders, relapse prevention, and harm reduction strategies

Utilize motivational interviewing and stages of change to support behavior change

Monitor patient engagement and identify barriers to treatment participation

Collaborate closely with MAT providers, behavioral health clinicians, SUD Counselors, and recovery support services

Enhanced Care Management (ECM)
Provide Enhanced Care Management (ECM) services for a small panel of high-need patients (target caseload ~13)
Deliver services in alignment with ECM Core Service Components, including outreach, care coordination, health promotion, transitional care, and member support

Develop, document, and maintain comprehensive care plans addressing medical, behavioral health, substance use, and social needs

Coordinate care across multiple systems including primary care, behavioral health, specialty care, and community-based services

Maintain frequent, meaningful contact with ECM members based on acuity and program expectations

Client Engagement & Care Coordination Conduct outreach and engagement to establish rapport with clients and support enrollment into ECM and MAT services.

Provide strengths-based case management services for individuals with complex needs.

Conduct assessments to identify strengths, needs, social drivers of health, and barriers to care.

Provide crisis support and coordinate emergency services when necessary.

Coordinate care for patients participating in Medication for Addiction Treatment services.

Navigation & Resource Connection Assist clients in accessing healthcare, behavioral health services, substance use treatment, and community resources.

Support access to basic needs such as food, clothing, transportation, and shelter.

Advocate for clients and assist with system navigation across multiple agencies.

Coordinate appointments, referrals, and transportation planning.

Maintain strong partnerships with community partners, and service providers.

Documentation & Compliance Maintain accurate, timely documentation in the Electronic Health Record…