Intake Coordinator​/Safety Navigator

Job Details Level: Experienced

Job Location:

CARE Center
- Redding, CA 96001

Position Type:
Part Time Salary Range: $22.00 - $26.00 Hourly Job Category:
Health Care

Job Title:

Intake Coordinator/Safety Navigator

Department:
Community Programs

FLSA Status:
Non-Exempt

Reports To:

BH Director

Hours:

Saturday and Sunday 11:00am to 9:00pm (Part Time)

The Intake Coordinator/Safety Navigator position is based at Hill Country’s urgent mental health resource center, the CARE Center (Counseling and Recovery Engagement Center). This walk-in clinic is located in downtown Redding and open 365 days/year from 12pm-9pm. All services and resources are available cost-free to anyone. Most people seeking help at the CARE Center present with urgent mental health or trauma-related concerns, very serious relationship problems, suicidal thoughts, addiction-related difficulties, or other complicated life stressors.

Many are seeking help with basic needs and some people come in frightened, sorrowful, frustrated, or highly agitated. We serve all ages and everyone is welcome.

The Intake Coordinator/Safety Navigator is a critical member of a team that includes highly dedicated, caring, and skillful mental health therapists and case managers who provide prompt, professional and compassionate care to anyone who needs it. The Intake Coordinator is stationed in an open reception area, which serves as a hub for all staff and client activity flow. From this place, they welcome everyone who comes in the door or calls on the phone.

They initiate critical, caring conversations, screen for urgent needs and risks, collect important and sensitive information, and provide guidance and support throughout the visit. While waiting to see a therapist or case manager, clients may be distressed, confused, disorganized, angry, or impaired and the Intake Coordinator provides calming comfort and assistance using a variety of practical and relational strategies. Some people seeking help have simple needs that are addressed in a matter of minutes while others require many hours of intervention and support from multiple team members.

Every situation is unique and so are our Team’s responses, but our kind and caring approach is consistent. We are trauma-informed, recovery-oriented, strengths-based, and we are committed to improving outcomes for the most vulnerable, marginalized, and at risk people in our community. The Intake Coordinator/Safety Navigator also performs a variety of administrative tasks vital to program operations.

At times a frustrated, fearful, or angry person will require immediate and intensive mental health first aid to successfully de-escalate and regain the ability to self-manage their emotions and behavior. At times, CARE Center staff may need extra support to ensure safety and security, and restore the sense of calm, comfort and meaningful connection within the building and surrounding areas during and after challenging situations.

The Intake Coordinator/Safety Navigator provides extra support using learned skills and strategies, along with innate empathy and authentic compassion.

The Intake Coordinator works together with others using a “whatever it takes” approach to prevent harm, stabilize crises, and promote healing, recovery, wellness and resilience. Success in this position requires competency and consistency in the areas listed below.

• Proactively ensure that the client experience feels friendly, caring, professional, and helpful
• Proactively ensure that the CARE Center feels safe, clean, comfortable and welcoming for all, both inside and outside
• Monitor and manage level and flow of activity in common areas and…