Bell Captain; Closes Job Redding area,California USA,Hospitality / Hotel / Catering

Position: Bell Captain (FT) Closes 7/11/26

Bell Captain

This team member assists with the loading and unloading of luggage, provides information about the Resort & Casino and surrounding areas, and coordinates transportation for guests as needed. This team member also provides valet services for guests as needed.

Essential Duties and Responsibilities

The essential duties and responsibilities outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this position, however, are not all inclusive:

Greets and assists guests, directs guests to appropriate areas of the Resort & Casino

Provides luggage service to guests during check-in and check-out

Checks and records the storage of guest luggage in the baggage storeroom on a daily basis within established guidelines

Provides guests with information about the amenities of the Resort & Casino

Assists guests by calling for cabs or other transportation services

Furnishes information, makes reservations, and obtains tickets for guests to social and recreational events or for travel as needed

Maintains information regarding places of interests in the local region for tourism and advocates the amenities of the Resort & Casino

Reports suspicious behavior of guests to Security Department team members

Takes room service orders and delivers the orders to guests

Assists with keeping Hotel common areas clean

Helps to arrange mail service and other duties requested by guests

Ensures the proper distribution of daily newspapers as required

Ensures messages are passed on to guests accurately

Guides guests into valet parking by greeting them at the entry point for valet parking

Serves as a representative of the Resort & Casino by being the first point of guest contact

Opens doors of arriving guests and greets them by welcoming them to the Resort & Casino, and assists guests with directions as they depart if needed

Coordinates valet services with Transportation Department team members

Ensures that all driveways are kept clear, that vehicles are not parked or left standing in illegal spaces

Parks or retrieves guests' vehicles in a timely manner ensuring the utmost in vehicle safety as needed

Maintains complete knowledge of and complies with all departmental policies, procedures, and standards

Performs general maintenance to valet receiving and parking areas as needed

Writes a legible claim check for the guest, notes any prior damage to the vehicle on the ticket as needed

Ensures the security of vehicle and its keys as needed

Documents location of vehicles parked in parking facility as needed

Identifies and reports any irregular, unsafe, or hazardous conditions

Maintains accurate vehicle logs as needed

Drives other Resort & Casino vehicles as needed and licensed

Performs all duties in a manner that continually supports the vision, mission, values, and principles of the Resort & Casino

Performs all duties in a manner that adheres to the guest service standards established by the Resort & Casino's guest services program

Other duties as assigned by the Hotel Manager

Education Requirements

The education requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position; however, higher levels of education than required will be reflected during the recruitment process:

A High School diploma, or the equivalent thereof, is preferred

Experience and Knowledge Requirements

The experience and knowledge requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position; however, higher levels of experience and knowledge than required may be reflected during the recruitment process:

Must be 18 years of age or older
A strong combination of written and verbal communication skills to write, read, and comprehend written correspondence is required
The ability to effectively communicate with guests and team members in a positive manner is required
A valid California Driver's License and have current insurance is required
An excellent driving record is required
Experience and demonstrated ability in operating a variety of motor vehicles, including both automatic and manual transmissions is required
Basic knowledge of how different vehicles operate is required
The ability to drive and park vehicles in all weather conditions year around is required
Working knowledge of Microsoft Office applications and online point of sales systems is preferred
A minimum of one (1) year of related experience and/or training is preferred
Food Handler card is required

Physical Requirements

The physical requirements outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this job:

Continuously stands and walks
Frequently drives, bends/stoops, climbs, reaches above/below shoulder level, and kneels
Occasionally sits, squats, and crawls
Frequently lifts/carries up to fifty (50) pounds is…