IT Desktop Support
Job in
Redding, Shasta County, California, 96001, USA
Listed on 2026-07-30
Listing for:
Crown Motors
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Job Details
Job Location:
REDDING, CA 96001
Position Type:
Full Time
Salary Range: $22.00 - $26.00 Hourly
Job Shift: Day
We are seeking a dedicated Windows Help Desk Technician to provide technical support within our IT team. This is an excellent entry-level opportunity for individuals looking to expand their knowledge and experience in IT support. The ideal candidate will have some experience with troubleshooting Windows systems and a passion for solving technical issues.
Key Responsibilities- Provide basic help desk support for Windows systems, including desktops, laptops, and peripherals.
- Assist with diagnosing and troubleshooting common hardware and software problems.
- Guide users through simple technical resolutions over the phone, email, or in person.
- Perform basic installations, configurations, and updates of Windows operating systems and applications.
- Create and maintain accurate documentation of support requests and resolutions.
- Escalate more complex issues to senior IT staff as needed.
- Assist with password resets, printer setups, and network connectivity troubleshooting.
- A basic understanding of Windows operating systems (Windows 10/11) and Microsoft Office suite.
- Familiarity with general IT concepts such as hardware components, software installation, and basic networking.
- Strong troubleshooting skills with the ability to identify common technical issues.
- Good communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Eagerness to learn and grow in the IT field with guidance from senior team members.
- Familiarity with Active Directory (user account management) and basic networking concepts.
- Completion of an IT-related certification (e.g., CompTIA A+ or equivalent).
- 6 months to 1 year of experience in a help desk or similar IT support role.
- High school diploma or equivalent (Associate’s degree in IT or related field is a plus).
- Passion for technology and helping users resolve technical issues.
- Competitive entry-level salary
- Health, dental, and vision insurance
- Paid time off and holidays
If you’re ready to kick-start your career in IT and are excited about helping others with their technical needs, we’d love to hear from you!
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