Manager of Improvement

Overview

Under the direction of the Director of Quality and Performance Improvement (QI/PI), the Manager of Performance Improvement is responsible for key initiatives within the QI/PI Department:

• The Partnership Improvement Academy and its associated programs;
• Strategic, organization-wide improvement initiatives;
• Focused quality improvement projects;
• Internal (Partnership staff/departments) quality improvement consultation and training.

Oversee the Partnership Improvement Academy and associated programs:

• In partnership with department director and performance improvement staff, determine vision and goals of Academy and its various programs.
• Oversee the portfolio of work and ensure appropriate timelines, staffing, and resources.
• Provide input and guidance to project managers and coordinators on program goals, standards, infrastructure, recruitment, curriculum, faculty, sequencing, and evaluation.
• Build Academy programming, staffing, and resources to better meet the needs of Partnership’s provider network.
• Develop Academy infrastructure, including website and newsletter presence, coaching standards and expectations, event planning tools, participant intra-net sites, program dashboards, etc.

Manage portfolio of improvement projects. These include large-scale, organization and network-wide initiatives, as well as more targeted/focused interventions.

• Work with project sponsor, project manager, and improvement team to determine scope, aim, measurement set, and change development/implementation.
• Ensure appropriate timelines, staffing, and resources across project portfolio.
• Provide guidance on improvement methodology and its application to each project.
• Create and manage mechanism for prioritizing and monitoring progress across project portfolio.
• Collaborate closely with Manager of Analytics and analytics team to create robust measurement and data analytics plan across projects.
• Collaborate with HEDIS Manager on HEDIS-related interventions. These interventions will be led by the HEDIS Manager, but the Manager of Performance Improvement should understand how they fit into the larger portfolio of improvement projects and function as an Improvement Advisor (directly or via a delegate IA) as needed.
• Maintain robust communication with stakeholders throughout projects, from inception to conclusion.

Oversee internal (within Partnership) Quality Improvement training and consultation:

• In partnership with department director and performance improvement staff, determine vision and goals of internal improvement work.
• Ensure staffing and resources to support internal improvement goals.
• Lead Performance Improvement team to create and implement training curriculum focused on building improvement capacity across Partnership departments.
• Ensure all QI department staff have proficient improvement knowledge and capabilities.
• Provide improvement advisement on department-specific improvement projects.
• Create and manage monitoring and communication plan for internal quality improvement work.

Other performance improvement leadership:

• Serve as QI methods trainer and improvement advisor to provider practices participating in Academy programs and to internal improvement teams.
• Advise staff across department on development and execution of quality improvement projects.
• Stay informed on key developments in the quality improvement field that impact our provider network, including patient-centered medical home certification criteria, meaningful use, primary care transformation best practices, and quality reporting requirements.

Lead a high performing team:

• Hire, train, coach, support, and directly supervise performance improvement staff. As Performance Improvement portfolio of work increases, determine staffing needs and advocate for additional staff as required.
• Support development of direct reports and other department staff by establishing clear goals, expectations, and metrics on all projects.

Serve as member of QI Department and Health Services Management Teams:

• Support QI Department Director in budget management, staffing decisions, and strategic and operational planning.
• Collaborate with department director and QI management team to…