Inside Sales - previous sales and construction exp

Inside Sales Representative

Express Employment Professionals, named Clearly Rated Best of Staffing® Client and Talent Awards winner for the past 7 years, is hiring for a local client company in Shasta County. We help people in our community find work every day. Express Employment Professionals in Redding wants to make a difference locally and across North America. With more than 800 locations across the U.S., Canada, and South Africa, we are on a mission to put a million people to work annually.

Express Employment is partnering with a local manufacturing company.

The inside sales representative will work cooperatively with sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

Job Description/Responsibilities:

• Generate new and repeat sales by providing product and technical information in a timely manner
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Recommend alternate products based on cost, availability or specifications
• Present price, credit, and terms in accordance with standard procedures and customers' profitability profiles
• Accurately process customer transactions such as orders, quotes, or returns
• Provide accurate information regarding availability of in-stock items
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
• Fill requests for catalogs, information or samples
• Setup and maintain customer files
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
• Follow company policies and procedures.
• Perform other duties as assigned

Qualifications:

• Delivers superior customer service
• Effective listening, communication (verbal and written), negotiation and good phone skills
• Demonstrated integrity and ethical standards
• Problem solving and analytical ability
• Accuracy and attention to detail
• Comfortable in a fast paced environment
• Professional demeanor
• Able to handle difficult customers with diplomacy and tact
• Manages time effectively and adapts quickly to changing priorities
• Able to multi-task
• Able to perform business math (basic algebra, compute rate, ratio, etc)
• Team player who works productively with wide range of people
• Able to work independently with some direction
• Capable of following written instructions and documented procedures
• Demonstrated understanding and application of effective selling strategies and techniques
• Superior organizational skills
• Demonstrated success meeting sales goals and growing sales
• Knowledge of Quick Books, Microsoft Office Suite
• Education:
  
  High School diploma/ GED required
• Experience:
  
  Minimum 2 years in similar sales position and basic construction knowledge preferred

Shift: Monday-Friday

Compensation:
Hourly wage $16.90 plus commissions. Commission is based on a percentage of your sales. Commissions are unlimited depending on your ambition and work ethic. Previous sales persons in this role have earned $35k or more in commissions.

About You:

You are attentive, responsive, and can take control of situations. You are personable, determined, and driven to make a difference. You can see beyond a problem, respond to situations in crafty ways, and put a positive and professional spin on any situation. Multitasking and professionalism are natural habits. You thrive on succeeding, overcoming challenges, and have an exceptional work ethic. Friends and co-workers describe you as a highly organized and productive person.

You are a team player and an individual performer who can quickly connect with others inside and outside of the company. You naturally possess a "can get it done attitude" even when the odds are not in your favor. You are very organized and disciplined and can effectively manage multiple conflicting priorities and deadlines in a rapidly changing environment. You are reliable and are always looking for what to do next.

You are at least 18 years of age.

Pre-employment screenings if required by the client